Entertainment Manager

Description

Position Summary: The Entertainment Manager plans, develops, and executes entertainment programs aligned with luxury standards, contributing to guest satisfaction and financial results. Key Highlights: 1. Design and implement a comprehensive entertainment calendar. 2. Lead the planning and execution of events during key seasons. 3. Collaborate on the development of Food & Beverage activations. Company Description **Fairmont Hotels \& Resorts** Join a dynamic team and become part of a network of 90 spectacular properties, with 34 more under development, across 30 countries worldwide. Our properties span from the beaches of Hawaii, through Canada’s pristine national parks, to the heart of London and the deserts of the United Arab Emirates. **Fairmont Mayakoba** is a luxury resort located on the Riviera Maya in Mexico, seamlessly integrating tropical nature, mangroves, and white-sand beach within an exclusive setting. Certified with the prestigious **AAA Five Diamond** designation, it offers 401 elegant rooms and suites, including oceanfront and lagoon villas, with top-tier amenities. The resort is designed with respect for the natural environment and local culture, delivering a balance between modern luxury and eco-tourism in a Caribbean paradise. **About the Application Process:** At Fairmont, we strive to maximize your potential. Shortly after applying, you will receive an email from our partner *AssessFirst* inviting you to create a profile and complete a questionnaire. This step is essential for your application to be considered, as it allows us to better assess your fit for the role and for our culture of luxury excellence. Job Description We invite you to join the world of luxury hospitality at Fairmont Mayakoba as our new Entertainment Manager. The Entertainment Manager is responsible for the strategic planning, development, and execution of all resort entertainment programs—including live music, daily activities, festive and seasonal events, as well as group activations. This role ensures a vibrant, authentic experience aligned with the brand’s luxury standards, contributing to guest satisfaction and financial performance. Additionally, this position plays a key role in Food & Beverage (F\&B) activations and promotions, working cross-functionally to create experiences that increase guest consumption and engagement. **Key Responsibilities** **Entertainment Strategy and Programming** * Design and implement a comprehensive entertainment calendar featuring live music, cultural experiences, wellness activities, and family-friendly options. * Ensure offerings reflect local culture and align with the brand’s luxury standards. * Continuously innovate to differentiate the resort experience. **Live Music and Performances** * Select, contract, and supervise local and international musicians, DJs, and performers. * Maintain strong relationships with local talent, agencies, and vendors. * Guarantee quality, consistency, and appropriateness of all performances. **Festive and Seasonal Events** * Lead the planning and execution of events during key seasons (e.g., Christmas, New Year’s, Easter, national holidays). * Create memorable experiences that drive occupancy, revenue, and guest satisfaction. * Collaborate with F\&B, culinary, and marketing teams on themed experiences. **Daily Activities and Guest Experience** * Oversee daily activity operations, ensuring variety and quality (wellness, recreation, culture, family). * Promote high participation and visibility of activities. * Monitor guest feedback and adjust programming as needed. **Group and Event Entertainment** * Partner with Sales and Groups to design entertainment experiences for groups, incentives, and corporate events. * Tailor proposals according to each group’s profile and objectives. * Serve as the primary point of contact for entertainment requirements. **Food & Beverage (F\&B) Activations** * Collaborate with the F\&B team on developing activations (e.g., themed dinners, beachside events, mixology experiences). * Support strategies to increase covers, average check, and profitability. * Ensure seamless integration between entertainment and gastronomic experiences. **Financial Management and Budgeting** * Develop and manage the annual entertainment budget. * Negotiate contracts with vendors and talent to maximize value. * Track costs, revenues, and ROI of activities. **Local Market Knowledge** * Leverage a strong local network of contacts (artists, vendors, agencies). * Stay current on market trends and competitive landscape. **Leadership and Team Development** * Lead, train, and motivate the entertainment and activities team. * Ensure high service standards and professionalism. * Foster a culture of creativity, accountability, and continuous improvement. Requirements * Minimum 3–5 years of experience in entertainment, events, or programming within luxury hospitality. * Extensive local network of contacts in Mexico. * Proven experience managing budgets and financial controls. * Experience collaborating with Food & Beverage teams. * Excellent organizational, negotiation, and project management skills. * Proficiency in English (additional languages are valued). * Flexibility to work non-standard hours (nights, weekends, and holidays). Additional Information **Colleague Benefits:** Join our team and enjoy a wide range of exclusive benefits for colleagues, including complimentary upgrades, extended stays, preferential rates at Fairmont \& Raffles Hotels worldwide, special discounts on food, beverages, and wellness services, as well as other privileges designed to enrich your experience. At Fairmont, we believe in caring for our team—ensuring your dedication is rewarded with exceptional benefits. **Our Values** **Respect:** We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity. **Excellence:** We build genuine connections and cherish every opportunity to make those around us feel special. **Belonging:** We celebrate our differences. We support one another and remain united. **Empowerment:** We have the authority to take initiative and anticipate moments that create unforgettable experiences. **Integrity:** We build trust through mutual respect and authenticity. **Diversity and Inclusion** At Fairmont, we are committed to creating an inclusive environment where diverse talent can thrive. We welcome individuals from all backgrounds to join our team.