**Job Description** ------------------------- Carry out dispatch of finished products, ensuring dispatch of the quantities and products specified by the destination (customers or UNs) and compliance with the loading schedule, while supporting implementation of the national road safety strategy. **Key Responsibilities** --------------------------------- * Answering phone calls from internal and external customers. * Receiving monetary payments: cash, checks, bank card collections, handover to cash collection staff. * Reconciling shift entries and exits of cement and multi-products. * Document control: scanning delivery notes, sending physical delivery notes to Accounts Receivable, handling provisional documents, return forms, weighing tickets, etc. * Preparing cement and multi-product reports: daily shipments, inventories, dwell times, production. * Preparing railway documentation. * Implementing and monitoring road safety: express checklists, risk route sheets, driver logbooks. * In the Supervisor’s absence, assign tasks to technical staff and monitor operations. **Job Challenges** -------------------- * Direct interaction with Operators. * Shift reconciliation. * Customer interaction. * Supervising Operators’ logbooks. **Required Skills and Knowledge** ------------------------------------------ Education: * Industrial Engineering, * Engineering (various disciplines), * Bachelor’s Degree in Accounting, * English language proficiency: B1 and above. Required Experience: * Dispatch experience. * Customer service experience in the dispatch process for cement and multi-products. Required Knowledge: * Microsoft Office (Excel: beginner to advanced). Critical Competencies: * Customer Focus (5\) * Results Orientation (3\) * Problem Solving (3\) * Conflict Management (4\) * Process Management (3\) **Relationships** -------------- Internal: * Logistics and Service Manager, * Plant Logistics Coordinator / CEDI Managers, * Operations Supervisor. External: * Pickup customers, * Cash customers, * Cash collection staff. **Diversity and Inclusion at CEMEX** ----------------------------------- At CEMEX, we recognize the diversity of the world in which we live and do business. We respect diversity, promote inclusion, and prohibit discrimination against any talented individual, regardless of gender, physical ability, age, sexual orientation, culture, ethnic origin, religion, political affiliation, marital status, pregnancy/maternity/paternity, or nationality. We foster an equitable culture to build a sustainable business and ensure the well-being and development of CEMEX employees.