Dining Room Supervisor

Description

Job Summary: This role involves ensuring optimal service, staff teamwork, and guest satisfaction, alongside maintaining operational standards and assisting management with employee development. Key Responsibilities: 1. Ensure optimal service and guest satisfaction 2. Assist in staff training, organization, and motivation 3. Promote a collaborative and professional work environment **Additional Information** **Job Number**26061974 **Job Category**Food and Beverage \& Culinary **Location**The St. Regis Mexico City, Paseo de la Reforma 439, Mexico City, Distrito Federal, Mexico, 6500 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Ensure staff work as a team to deliver optimal service and meet guest needs. Inspect staff personal hygiene and uniforms, and correct any deficiencies. Perform opening and closing duties, such as organizing necessary supplies and equipment, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, cleanliness, and proper FIFO (First-In, First-Out) usage. Complete scheduled inventories and restock or order required supplies. Monitor seat availability, service delivery, safety, and guest well-being in dining areas. Issue work orders for maintenance repairs. Assist management with hiring, training, organizing, evaluating, counseling, disciplining, motivating, and coaching employees; serve as a role model and the first point of contact for the "Fair Treatment Guarantee and Open Door Policy" process. Comply with all company safety policies and procedures; report any maintenance issues, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniforms and personal appearance are neat and professional. Maintain confidentiality of company-owned information; protect company assets. Support all coworkers and treat them with dignity and respect. Support the team in achieving shared goals. Meet quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than 50 pounds (22.5 kg) or equivalent without assistance. Stand, sit, or walk for extended periods or throughout the entire shift. Read and visually verify information in various formats (e.g., small print). Visually inspect tools, equipment, or machinery (e.g., to identify defects). Grasp, turn, and manipulate objects of various sizes and weights, requiring fine motor skills and good hand-eye coordination. Reach above shoulder height and below knee level, including bending, twisting the waist, pulling, and stooping. Navigate narrow, confined, or elevated spaces. Climb up and down service stairs and/or ramps. Greet and acknowledge all guests according to company standards. Communicate with others using clear and professional language; answer telephone calls using appropriate etiquette. Listen and respond appropriately to concerns raised by other employees. Communicate with others using clear and professional language. Perform other reasonable job-related tasks as requested by supervisors. DESIRABLE QUALIFICATIONS Education: High school diploma or equivalent General Educational Development (GED) certificate. Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diverse backgrounds of our associates are valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or other characteristics protected by applicable law.* St. Regis Hotels \& Resorts, blending timeless glamour with a forward-thinking spirit, is dedicated to delivering exquisite experiences across more than 50 luxury hotels and resorts in premier locations worldwide. Beginning with the debut of the St. Regis Hotel in New York by John Jacob Astor IV in the early 20th century, the brand remains committed to an unconditional level of service that anticipates guest needs—delivered flawlessly by a team of warm hosts who combine classic sophistication with modern sensibility, along with exclusive butler service. We invite you to explore employment opportunities at St. Regis. By joining St. Regis, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** your best self.