Ensures that customer issues and concerns are answered efficiently and effectively. **What your background should look like** Bachelor’s degree * Strong analytical skills * Knowledge in management and functions of customer portals * Optimal management of interpersonal relationships * Computer systems (SAP, Microsoft Office and Salesforce) * Excel (high efficiency desired) * Decision making and negotiation skills * Effective communication (Verbal and written) * Problem solving * Sense of urgency and time management * Able to provide solutions to medium complexity * Team player and ability to train others * Flexibility to adapt to changing priorities and business conditions * Ability to work independently Tasks and Responsibilities: * Liaison between customer and TE. * Responds to customer inquiries in timely manner (RMA, delivery status, tracking information, billings, credit status), resolves shipping or invoicing problems, supports liability determination, with the support of cross functional teams. * Maintains close communication with sales, planning and supply chain teams. * Daily external and internal communication with your counterparts, on the ongoing inquiries. * Managing order portfolio and coordinating with internal stakeholders. * Support the execution of improvement actions based on customer feedback and business requirements. * Demonstrates proactiveness and TE values (Accountability, Teamwork, Innovation, Inclusion and Integrity). * Follows standard work and company’s objectives to assure ECE. * Assists in relevant management roles, to demonstrate leadership as it applies to their responsibilities within the integrated supply chain. * Ensures timely follow up for customers. * Reviews and tracks past due orders. * Follow up on actions to achieve KPIs * Review, follow up and manages customers portals (daily) * Channels customers complaints, requests and claims. * Receives and process transactions by phone, SAP and email from customers. * Investigates and solves customers complaints. * Follow up and ensures shipments on requested dates. * Attend critical meeting with customer and update meeting files. * Works with Engineering and launching team for new products for customers. * Works with Finance to go over A/R and aligns information for disputes or write offs. * Works with Sales and Finance to go over freight chargebacks for disputes or write offs. **Competencies** Values: Integrity, Accountability, Inclusion, Innovation, Teamwork **Job Locations:** BLVD INDUSTRIAL NORTE \#23 Y BLVD SOLIDARIDAD HERMOSILLO SONORA, Sonora 83118 Mexico **Posting City:** \# **Job Country:** Mexico **Travel Required:** Less than 10% **Requisition ID:** 152114 **Workplace Type:** Remote **External Careers Page:** Customer Service
Juan García
Indeed · HR
Juan García
Indeed · HR
