Customer Service Assistant

Description

Job Summary: Handles shipping control and customer requests, ensuring compliance with performance indicators and customer satisfaction, delivering efficient and high-quality service. Key Responsibilities: 1. Handle and follow up on service reports promptly and properly. 2. Ensure timely delivery of shipments by contacting customers. 3. Provide customer service and support, ensuring high-quality service. At **Estafeta**, our passion for connecting people and businesses drives us forward. With over 40 years as logistics leaders in Mexico, we value talent, diversity, and inclusion as pillars of our success. Join us and "estafétalo"! **Location \- Ecatepec, State of Mexico** **Job Objective** Promptly handle shipping control department requests, ensuring compliance with performance indicators and customer satisfaction. **Job Functions** * Handle and follow up on service reports promptly and properly. * Contact customers when their shipment has incomplete data, follow up, and collect correct information to ensure on-time delivery per the contracted guarantee. * Cargo handling: Scan incoming and outgoing shipments in the assigned area. * Provide customer service and support, ensuring efficient and high-quality service. **Requirements** * Minimum education: High school diploma * Customer handling capability * Teamwork skills * Minimum experience: 6 months in customer service **What We Offer You:** * Competitive monthly salary * Bi-weekly payments * Benefits exceeding statutory requirements * Food vouchers * Savings fund * Savings box Salary: $10,000\.00 per month Benefits: * Option for an indefinite-term contract Education: * Incomplete or ongoing high school diploma (Mandatory) Workplace: On-site employment