Concierge Residences

Description

Position Summary: Responds to guest requests, resolves concerns, and maintains exceptional service while cultivating positive working relationships. Key Highlights: 1. Offers exquisite experiences and unconditional service to guests. 2. Supports the team in achieving common goals. 3. Promotes an environment where diversity is valued and celebrated. **Additional Information** **Job Number**26060843 **Job Category**Rooms \& Guest Services Operations **Location**The St. Regis Costa Mujeres Resort Cancun, CARRETERA PUERTO JUAREZ\-PUNTA SAM SM 001 MZ 002 LOTE 07, Isla Mujeres Zona Continental, Quintana Roo, Mexico, 77520 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Respond to guest requests for special preparations or services (e.g., transportation, reservations, laundry service) by making arrangements or identifying appropriate vendors. Address special requests from guests with exceptional needs and follow up to ensure their satisfaction. Gather, summarize, and provide guests with information about the hotel and nearby amenities, such as special events and activities. Handle, log, and process all guest calls, messages, requests, questions, or concerns. Contact the appropriate person or department (e.g., Bell Services, Housekeeping Department), as needed, to resolve guest calls, requests, or issues. Review employee shift logs and daily memo books and document relevant information in records. Monitor seat availability, service, safety, and guest well-being in the club lounge. Report accidents, injuries, and unsafe working conditions, and complete safety training and certifications. Comply with all company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; and protect company assets. Greet and acknowledge all guests according to company standards; anticipate their service needs and fulfill them; assist guests with disabilities; and thank guests with genuine appreciation. Communicate with others using clear and professional language; prepare and review written documents accurately and completely; and answer phones using proper protocol. Cultivate and maintain positive working relationships with others; support the team in achieving common goals; and listen to and respond appropriately to other employees’ concerns. Adhere to quality assurance expectations and standards. Stand, sit, or walk for extended periods or throughout the entire work shift. Move, lift, or carry objects weighing 10 pounds or less. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. Related Work Experience: No related work experience required. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to offering equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination on the basis of disability, veteran status, or any other characteristic protected by applicable law.* St. Regis Hotels \& Resorts, combining timeless glamour with a forward-looking spirit, is dedicated to delivering exquisite experiences across more than 50 luxury hotels and resorts in premier destinations worldwide. Beginning with the debut of the St. Regis Hotel in New York by John Jacob Astor IV in the early 20th century, the brand remains committed to an unconditional level of service that anticipates guest needs—delivered flawlessly by a team of warm hosts who blend classic sophistication with modern sensibility, as well as exclusive butler service. We invite you to explore employment opportunities at St. Regis. By joining St. Regis, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** the best version of yourself.