Call Center Supervisor

Description

**My ideal job seeks a Call Center Supervisor in Cuauhtémoc, Mexico City** ----------------------------------------------------------------------------------- Responsibilities and Functions: * Ensure achievement of goals and objectives * Identify and implement improvements * Monitor productivity indicators * Coaching * Implementation of methodologies and strategies * Follow-up, analysis, and agreements via WLA We are looking for: * Analytical ability * Strategic planning skills * Organizational and communication skills * Leadership and management capabilities * Critical thinking * Initiative * Negotiation skills * Active listening and decision-making ability Requirements: * 18 years of age or older * 1 year of experience * Minimum verifiable incomplete bachelor's degree (Licenciatura trunca) * Strong verbal communication skills * Intermediate computer skills * Basic Microsoft Office proficiency Work Schedules: * 3:00 PM to 11:00 PM * Rotating days off (negotiable depending on your performance metrics) We Offer: * Base salary of $13,500.00 * Bonus of $5,000.00 to $10,000.00 * Immediate statutory benefits (vacation, vacation bonus, year-end bonus, social security) * Paid training * Life insurance * Benefits exceeding statutory requirements **Desired education level:** Higher education — incomplete **Desired experience level:** Entry level **Departmental function:** Human Resources **Industry:** Call Centers / Telemarketing *This vacancy is sourced from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a1485854300003100bcf6f0\&source\=indeed*