Call Center Supervisor

Description

Job Summary: We are seeking an experienced Call Center Supervisor with leadership and management skills to ensure goal achievement, identify improvements, and implement strategies. Key Highlights: 1. Key role in continuous improvement and operational strategies 2. Promotes team development through coaching 3. Drives productivity through analysis and agreements **My ideal job is a Call Center Supervisor position in Coyoacán, Mexico City** --------------------------------------------------------------------------------- Responsibilities and Functions: * Ensure compliance with objectives and purposes * Identify and implement improvements * Monitor productivity indicators * Coaching * Implementation of methodologies and strategies * Tracking, analysis, and agreements per WLA We Are Looking For: * Analytical ability * Strategic planning * Organizational and communication skills * Leadership and management * Critical thinking * Initiative * Negotiation skills * Active listening and decision-making Requirements: * 18 years or older * 1 year of experience * Minimum verifiable incomplete bachelor's degree * Strong verbal communication skills * Intermediate computer skills * Basic Microsoft Office suite proficiency Schedule: * 3:00 PM to 11:00 PM * Rotating days off (negotiable depending on your metrics) We Offer: * Base salary of $13,500.00 * Bonus from $5,000.00 to $10,000.00 * Immediate statutory benefits (vacation, vacation bonus, thirteenth-month bonus, social security) * Paid training * Life insurance * Benefits exceeding statutory requirements **Desired education level:** Higher education \- incomplete **Desired experience level:** Entry level **Departmental function:** Human Resources **Industry:** Call Centers / Telemarketing *This vacancy comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a0b6dcb39000038007104ac\&source\=indeed*