Call Center Supervisor

Description

Job Summary: Call Center Supervisor in Cuauhtémoc, Mexico City, focused on continuous improvement, leadership, and team management. Key Highlights: 1. Ensure the fulfillment of purposes and objectives 2. Identify and implement improvements 3. Leadership and team management **My ideal job seeks a Call Center Supervisor position in Cuauhtémoc, Mexico City** ----------------------------------------------------------------------------------- Responsibilities and Functions: * Ensure the fulfillment of purposes and objectives * Identify and implement improvements * Monitor productivity indicators * Coaching * Implement methodologies and strategies * Follow-up, analysis, and agreements per WLA We Are Looking For: * Analytical ability * Strategic planning skills * Organizational and communication skills * Leadership and management capabilities * Critical thinking * Initiative * Negotiation skills * Active listening and decision-making ability Requirements: * 18 years of age or older * 1 year of experience * Minimum verifiable incomplete bachelor’s degree (Trunca) * Strong verbal communication skills * Intermediate computer skills * Basic Microsoft Office proficiency Work Schedule: * 3:00 PM to 11:00 PM * Rotating days off (negotiable based on your performance metrics) We Offer: * Base salary of $13,500.00 * Bonus ranging from $5,000.00 to $10,000.00 * Immediate statutory benefits (vacation, vacation bonus, year-end bonus, Social Security) * Paid training * Life insurance * Benefits exceeding statutory requirements **Desired Education Level:** Higher education – incomplete **Desired Experience Level:** Entry-level **Departmental Function:** Human Resources **Industry:** Call Centers / Telemarketing *This vacancy is sourced from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a0b6e6c3700005d008f36cd\&source\=indeed*