Call Center Supervisor

Description

Job Summary: We are seeking a Call Center Supervisor with experience in continuous improvement, leadership, and management, capable of planning strategies and delivering coaching to teams. Key Highlights: 1. Key role in continuous improvement and goal achievement 2. Opportunity for coaching, leadership, and team management 3. Focus on strategy, analysis, and decision-making **My ideal job is a Call Center Supervisor position in Iztacalco, Mexico City** ---------------------------------------------------------------------------------- Responsibilities and Functions: * Ensure achievement of objectives and goals * Identify and implement improvements * Monitor productivity indicators * Coaching * Implementation of methodologies and strategies * Tracking, analysis, and agreements per WLA We Are Looking For: * Analytical ability * Strategic planning skills * Organizational and communication skills * Leadership and management capabilities * Critical thinking * Initiative * Negotiation skills * Active listening and decision-making ability Requirements: * Minimum age of 18 * Minimum 1 year of experience * Minimum completed undergraduate degree (verifiable) * Strong verbal communication skills * Intermediate computer skills * Basic Microsoft Office proficiency Work Schedules: * 3:00 PM to 11:00 PM * Rotating days off (negotiable based on your performance metrics) We Offer: * Base salary of $13,500.00 * Bonus of $5,000.00 to $10,000.00 * Immediate statutory benefits (vacation, vacation bonus, thirteenth-month bonus, social security) * Paid training * Life insurance * Benefits exceeding statutory requirements **Desired Education Level:** Higher education — incomplete **Desired Experience Level:** Entry level **Departmental Function:** Human Resources **Industry:** Call Centers / Telemarketing *This vacancy is sourced from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a0b6e405200005000c4d540\&source\=indeed*