Call Center Supervisor

Description

Position Summary: We are seeking an experienced Call Center Supervisor with leadership, analytical, and communication skills to implement improvements and ensure goal attainment. Key Highlights: 1. Leadership and team management to achieve objectives 2. Analytical ability, strategic planning, and decision-making 3. Implementation of methodologies and continuous improvement **My ideal job is a Call Center Supervisor position in Tlalpan, Mexico City** -------------------------------------------------------------------------------- Responsibilities and Functions: * Ensure achievement of goals and objectives * Identify and implement improvements * Monitor productivity indicators * Coaching * Implementation of methodologies and strategies * Tracking, analysis, and agreements via WLA We Seek: * Analytical ability * Strategic planning capability * Organizational and communication skills * Leadership and management * Critical thinking * Initiative * Negotiation skills * Active listening and decision-making Requirements: * 18 years of age or older * 1 year of experience * Minimum verifiable truncated bachelor's degree * Strong verbal communication skills * Intermediate computer skills * Basic Microsoft Office proficiency Work Schedule: * 3:00 PM to 11:00 PM * Rotating days off (negotiable depending on your metrics) We Offer: * Base salary of $13,500.00 * Bonus of $5,000.00 to $10,000.00 * Immediate statutory benefits (vacation, vacation bonus, thirteenth-month bonus, social security) * Paid training * Life insurance * Benefits exceeding statutory requirements **Desired Education Level:** Higher education — incomplete **Desired Experience Level:** Entry level **Departmental Function:** Human Resources **Industry:** Call Centers / Telemarketing *This vacancy is from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a0b6d835200005000c4d4d8\&source\=indeed*