Bilingual Help Desk Analyst (Eng/Span) - Afternoon Shift

Description

Summary: Join Computacenter Mexico as a Bilingual Help Desk Analyst providing IT support and troubleshooting for hardware, software, and connectivity issues. Highlights: 1. Opportunity for professional growth and ongoing training 2. Dynamic environment focused on innovation and teamwork 3. Purely a support role with no sales involved **TURN YOUR DAYS INTO A GLOBAL TECH CAREER!** Join Computacenter Mexico as a Bilingual Help Desk Analyst! At Computacenter Mexico, we are a global leader in IT services and solutions. We partner with some of the world’s biggest companies, helping them optimize their operations with world\-class IT support. With a presence in multiple countries and a culture focused on innovation, teamwork, and professional growth, we offer a dynamic environment where every person can contribute and thrive. **SHIFT:** From 14:00 pm to 22:00 PM with 2 days off On site in our Paseo de la reforma office **Do you have an excellent level of English? This opportunity is for you!** We’re looking for Service Desk Analyst to provide IT support. **What do you need to apply?** * Experience in IT technical support (if you don’t have it yet, don’t worry — we’ll train you!) * Strong communication skills over the phone * Customer service mindset **Your responsibilities:** * Respond to inquiries and provide support to our clients’ employees * Perform basic troubleshooting for hardware, software, and connectivity issues * Communicate via phone calls, chat, and/or messages * No sales involved — this is purely a support role. **What we offer:** * $90 MXN per hour * 5% savings fund * 12 vacation days from your first year * 25% vacation bonus * 15 days of year\-end bonus (aguinaldo) * Paid and ongoing training to support your growth Send your CV and start your tech career with us! Salary: $10,000\.00 \- $14,000\.00 per month Benefits: * Professional development support * Employee discount * Discounts and preferential pricing * Flexible working hours * Option for indefinite-term contract * Referral program Language: * English (Mandatory) Workplace: On-site employment