Trilingual Agent (Eng/Span/Port) – Tech Support Only

Description

Summary: Join as a Trilingual Help Desk Agent providing IT support and customer care to clients' employees with no sales involved. Highlights: 1. Provide IT support and customer care 2. Focus on innovation, teamwork, and professional growth 3. Paid and ongoing training provided **Join Computacenter Mexico as a Trilingual Help Desk Agent!** At Computacenter Mexico, we are a global leader in IT services and solutions. We partner with some of the world’s biggest companies, helping them optimize their operations with world\-class IT support. With a presence in multiple countries and a culture focused on innovation, teamwork, and professional growth, we offer a dynamic environment where every person can contribute and thrive. **SHIFTS AVAILABLE TO CHOOSE** * Morning shift: from 5 am to 3 pm * Evening shift: from 1 pm to 10 pm * Night shift: from 10 pm to 6 am *On site and Hybrid work in our Reforma Site.* \*NOTE: The first month we have a morning paid training from Monday to Friday from 7 am to 4 pm **Do you have an excellent level of Portuguese, Spanish and English?** Join us! We’re looking for Service Desk Agents to provide IT support and customer care. **What do you need to apply?** * Advanced English, Spanish and Portuguese * Experience in IT technical support (if you don’t have it yet, don’t worry — we’ll train you!) * Strong communication skills over the phone * Customer service mindset **Your responsibilities:** * Respond to inquiries and provide support to our clients’ employees * Password reset and basic troubleshooting * Communicate via phone calls, chat, and/or messages * No sales involved — this is purely a support role **What we offer:** * $130 MXN per hour * 5% savings fund * 12 vacation days from your first year * 25% vacation bonus * 15 days of year\-end bonus (aguinaldo) * Paid and ongoing training to support your growth **Don’t hesitate to apply and kick\-start your IT career with us!** \*In our organization, we promote equal opportunities. We do not discriminate based on age, sex, gender, gender identity or sexual orientation, marital status, religion, ethnic origin, disability, or any other personal or social condition. Salary: $19,000\.00 \- $23,000\.00 per month Benefits: * Employee discount * Flexible schedules * Referral program Language: * English (Mandatory) * Portuguese (Mandatory) Workplace: Remote/hybrid in Cuauhtémoc, CDMX