**Technical Skills:** Windows, Linux, or macOS operating systems. TCP/IP networks, routers, switches, VPN. Ticketing tools (Jira, ServiceNow, OTRS, etc.). Office 365, Active Directory, group policies. Monitoring and backup tools. Basic cybersecurity knowledge. **Activities:** \-Responding to and resolving technical incidents (hardware, software, networks, peripherals, operating systems, email, etc.). \-Installation, configuration, and maintenance of computers, servers, printers, and network devices. \-Basic network administration: monitoring, fault diagnosis, and connectivity support (LAN, WAN, Wi\-Fi, VPN). \-Managing technical support tickets or reports, ensuring response times and service level agreements (SLA). \-System updates and backups, including version control and security patches. \-Documenting technical procedures, incidents, and solutions applied. \-Providing guidance and training to end users on best practices for system usage. \-Collaborating with infrastructure or development teams to implement technological improvements. \-Monitoring critical systems to prevent failures and ensure operational continuity. \-Participating in technology implementation or migration projects. Job type: Full-time Salary: $10,000\.00 \- $14,000\.00 per month Work location: On-site