SERVICE EXCELLENCE COORDINATOR

Description

Position Summary: Analyzes and drives continuous improvement of processes and operations using strategic information, technology, and automation to optimize efficiency and generate value. Key Highlights: 1. Data transformation to address business needs 2. Design and implementation of innovative technological solutions 3. Use of AI and Machine Learning in advanced analytics **Job Description** ------------------------- Analyze and drive continuous improvement opportunities across processes, operations, and various management areas by leveraging the strategic use of information, technological tools, and automation solutions that facilitate operational optimization, decision-making efficiency, and value generation for the organization. **Key Responsibilities** --------------------------------- * Analyze and transform data to address business needs. * Utilize available data to build regression models, forecasts, and other interpretive analyses to resolve diverse business cases, delivering relevant insights to support data-driven decision-making. * Design and implement technological solutions that optimize workflows, including process automation, development of digital tools, and internal applications. * Develop and maintain dashboards, reports, and visual communications that facilitate information comprehension and support decision-making across various organizational areas. * Lead and implement projects focused on process optimization through data utilization, proposing innovative solutions aligned with organizational needs. * Continuously evolve and propose diverse technological tools to maintain the company’s leadership in its processes. * Translate data into clear and effective narratives that facilitate communication of findings, results, and recommendations to non-technical stakeholders. * Participate in continuous improvement projects and advanced analytics initiatives, including the application of artificial intelligence and machine learning techniques where applicable. * Serve as a liaison between different departments to jointly support organizational growth in continuous improvement. **Job Challenges** -------------------- * Identify and streamline obsolete and non-functional processes. * Prioritize rational judgment defined or grounded in data. * Collaborate with departmental leaders to support project implementation and development. * Maintain dynamism and constant evolution. * Identify when support from other departments or individuals is required to achieve objectives. * Maintain regular interaction with various organizational departments, including those in different countries. * Continuously adopt diverse technologies for data processing, transformation, and analysis. **Required Skills and Knowledge** ------------------------------------------ * Education: * Bachelor's degrees: Engineering (Industrial, Systems, Computer Science, Information Technology, or related fields). * English: Intermediate (C) * Required experience: 1–2 years in similar roles. Required knowledge: * Computer science, mathematics, statistics, data mining, data analysis, logic. * Programming languages: Python (Sklearn, Pandas, Numpy, Os, Tensorflow, etc.) and SQL (stored procedures, queries, database administration, jobs, CTEs, views) — mandatory. * Software and tools: Power BI, Power Automate, Power Apps, Office, Visual Studio. * Knowledge of data storage systems: Snowflake, SQL Server. **Relationships** -------------- * Internal: Service Center, Planning and Dispatch, Logistics Strategy, BSO, Supply Chain, Digital Transformation, Data Analytics, Service Initiative, CEMEX Central, Data Architecture * External: Digital vendors **Diversity and Inclusion at CEMEX** ----------------------------------- At CEMEX, we recognize the diversity of the world in which we live and conduct business. We respect diversity, promote inclusion, and prohibit discrimination against any talented individual, regardless of gender, physical ability, age, sexual orientation, culture, ethnic origin, religion, political affiliation, marital status, pregnancy/maternity/paternity, or nationality. We foster an equitable culture to build a sustainable business and ensure the well-being and development of CEMEX employees.