Job Summary: IT People Talent is seeking a Remote Systems Assistant to provide application support, offering stability and professional development within a global group. Key Highlights: 1. Financial stability and solidity with professional development 2. Access to training programs, mentoring, and certifications 3. Operational freedom and professional balance with an excellent working environment **IT People Talent is seeking a Remote Systems Assistant in Nezahualcóyotl, State of Mexico** ------------------------------------------------------------------------------------------ **Who We Are** * We belong to a global group specializing in software development, digital transformation, mission-critical solution support, strategic partnerships with various enterprises, and technology partnerships; we care for our employees and offer stability, development, and extensive training. Therefore, we are seeking remote application support professionals in CDMX. **With Us You Can:** * Financial stability and solidity, short- and medium-term professional and personal development. * Access to training programs, mentoring, and soft- and hard-skill certifications. * Operational freedom to improve processes, initiate projects, serve customers, and drive continuous improvement. * Professional balance and personal quality of life, with an excellent working environment. **Our Offer** Additionally, we offer job stability and financial solidity; our package includes: * **Starting salary** of 12,500 pesos net (direct hire, 100% nominal), access to cafeteria * **Working hours**: Monday through Sunday, with 2 rotating days off, from 7:00 am to 4:00 pm * **Work location**: Remote **What You Need to Know** * 2 years of experience in similar roles such as: Application Support, Application Support Specialist, Technical Support, Support Assistant, Support Analyst, Systems Assistant, Customer Support, or Customer Service * 1–2 years of Level 1 (N1) technical support experience for end users on Point-of-Sale (PoS) terminals, pin-pads, biometric devices, cabling, internet connectivity, and peripherals * 1–2 years of experience using SQL databases to run queries, stored procedures, reports, filters, etc. * 1–2 years of experience with ITSM ticketing platforms such as ServiceNow, Remedy, Jira, Trello, etc., and remote access tools such as TeamViewer, AnyDesk, RemoteViewer, Windows Remote Desktop, etc. * Documentation of processes, meeting minutes, incident descriptions, ticket creation, etc. **Desired Education Level:** Higher education — incomplete **Desired Experience Level:** Entry-level **Departmental Function:** Technology / Internet **Industry:** Software Development / Programming **Skills:** * Application and network support * Point-of-sale (PoS) terminals * PoS terminals, reporting, and ticketing * Cabling, SQL, database * Biometrics, CCTV, networks *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=69a89a603a000036005ad98a&source=indeed*