Telephone Agent

$MXN 2,695/week

Indeed

Company

Job typeFull-time

Workplace typeOnsite

Experience levelNo experience limit

Education levelHigh School Diploma

Description

DESCRIPTION *Location: Mitras area in Monterrey, N.L.* *A company specializing in security alarm systems is seeking personnel for telephone customer service. This position is essential to ensure prompt and efficient customer support during emergency situations.* ### **Requirements** * Availability to work the night shift. * High school education incomplete or completed. * Experience in telephone customer service. ### **Responsibilities** * Answer customer calls regarding received alarm signals, ensuring clear and effective communication. * Correctly follow established security protocols during each call, safeguarding our customers' safety and information integrity. * Provide basic telephone technical support to resolve common user concerns or issues. * Generate technical service visit tickets for customers, providing detailed information about the situation and next steps. ### **We Offer** * Initial base salary of **$2,695 tax-free per week.** * **Salary increases.** * **Grocery vouchers** up to $1,300 per month. * **Productivity bonus** of $1,500 per month. * **Life insurance.** * Comprehensive job-specific training. * Statutory benefits from day one. *We invite you to join us and contribute to our mission of delivering exceptional service to our users. We look forward to welcoming you!.*

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Posted by

Juan García

Indeed · HR

Location

Juan García

Indeed · HR

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