IT Operations Support

Description

We are a company focused on technological infrastructure services, cloud solutions, and disaster recovery, committed to ensuring operational continuity and security for our clients through cutting-edge technology. We are seeking an **IT Operations Support** professional to ensure the operation, monitoring, and support of our infrastructure and cloud services, providing timely incident response and collaborating to maintain business continuity. **Responsibilities** * Monitor IT infrastructure (servers, networks, storage). * Provide support for cloud platforms (Azure, AWS, or similar). * Manage incidents and requests using ticketing tools. * Execute and validate backups and recovery procedures. * Support testing and execution of disaster recovery plans. * Diagnose technical failures and escalate when necessary. * Document incidents, resolutions, and procedures. * Monitor alerts and SLA compliance. * Participate in preventive and corrective maintenance. **Requirements** * Bachelor's degree or engineering degree in IT, Systems, or related field. * 1–3 years of experience in technical support or infrastructure. * Knowledge of: * IT infrastructure (servers, networks, virtualization) * Cloud (Azure, AWS, or GCP) * Windows and/or Linux operating systems * Networking (TCP/IP, DNS, VPN) * Experience with monitoring and ticketing tools. * Basic knowledge of backup and disaster recovery (preferred). Salary: $7,497.72 – $10,000.00 per month Benefits: * Life insurance Application question(s): * What experience do you have supporting IT infrastructure and/or cloud services (Azure, AWS, etc.)? * Tell us how you handled a critical incident (e.g., service or system outage). What steps did you take? * Do you have experience with monitoring or ticketing tools? Which ones have you used? * Have you worked with backups or disaster recovery processes? Briefly describe your experience. Work location: On-site employment