IT Support and Assistance Specialist

Description

Job Summary: We are seeking a proactive, user-focused IT Support and Assistance Specialist to respond to and resolve technological incidents. Key Highlights: 1. You will be the primary point of contact for incident response and resolution. 2. Opportunity to apply solid technical skills and clear communication. 3. Dynamic environment focused on continuous improvement and customer service. We are looking for an **IT Support and Assistance Specialist** with a strong user-service orientation and analytical capability to join our team. In this role, you will serve as the **primary point of contact** for responding to and resolving technological incidents, delivering timely and efficient support to internal users regarding **hardware, software, and IT systems**. If you possess solid technical skills, a proactive attitude, and clear communication abilities, this opportunity is for you. **Responsibilities:** * Diagnose and resolve incidents related to **hardware, software, networks, and IT systems**. * Provide **remote and on-site technical support**, ensuring appropriate response times and effective solutions. * Administer and maintain up-to-date **inventory of equipment and technological assets**. * Deliver clear and effective support, explaining technical concepts to non-technical users. * Maintain a **proactive, customer-oriented, and continuous-improvement mindset**. * Resolve issues efficiently, even under **high-pressure conditions**. * Perform **software testing** to validate proper functionality of applications developed by the development team. * Document incidents, resolutions, and procedures when necessary. **Requirements** * Minimum **2 years** of experience in technical support or IT assistance roles. * Solid knowledge of **Windows operating systems**. * Experience with **Microsoft Office** and similar productivity tools. * Basic knowledge of **networks and protocols** (TCP/IP, DNS, DHCP, etc.). * Ability to **analyze and resolve problems** in a dynamic environment. * Excellent **verbal and written communication skills**. * High level of **accuracy in inventory control** and record maintenance. **Desirable Knowledge** * **SQL** query language. * Basic knowledge of **a programming language**. * API validation and testing using **Postman**. If you are passionate about technology, user service, and seek to join a dynamic team, **we would love to meet you!** Apply now and become part of our team. Employment Type: Full-time Salary: $11,500\.00 per month Work Location: On-site