Technical Operations Engineer

Description

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward\-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40\+ offices and 29\+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You'll play a key role in shaping the future of cross\-border finance, while advancing your own career in a dynamic, high\-growth industry. **Technical Operations Engineer** **Ebury** **Mexico City** **Office \- Hybrid: 4 days in the office, 1 day working from home** We are seeking a talented Technical Operations Engineer to become an integral part of our support engineering team. In this role, you will collaborate with a group of specialists, providing comprehensive support across all areas of our business. **What you will do as a Technical Support Engineer:** * Troubleshoot applications, services, and infrastructure issues reported by end\-users of the systems developed by our engineering teams. * Verify and document issues and bugs for accurate tracking and escalation. * Manage incidents, including communication with stakeholders and coordination with development teams. * Collaborate with Software Engineering teams to establish support workflows and monitoring plans for new products and projects. * Partner with trusted vendors to resolve service events. * Work with software development engineers to enhance processes and conduct code reviews. * Work on a collaborative rotation (shifts) to cover support on different time zones. * Perform (out of hours) on\-call on a rotating basis to address high\-severity incidents and critical issues. **What you'll need:** * Experience providing Level 2 (L2\) support in a tech\-driven business environment. * Proficient problem\-solving skills and strong technical troubleshooting abilities. * Software development experience, particularly with Python. * A strong desire to identify and resolve root causes, systematically preventing issues from recurring by collaborating with code owners. * Excellent written and interpersonal communication skills, along with a willingness to uphold Ebury's values. * English proficiency is required. **Nice to have:** * Familiarity with AWS and/or Google Cloud, and Linux administration is a plus. * Knowledge of Spanish or Portuguese is a bonus. * Additional valuable skills and knowledge include Salesforce Administration, Agile methodologies, Continuous Integration, Frontend Development (HTML, CSS, and JavaScript), PostgreSQL, and Observability. **Why Ebury?** * **Competitive Starting Salary** with an annual discretionary bonusthat truly rewards your performance from day one. * **Dedicated Mentorship:** Learn directly from experienced managers who are invested in your success. * **Cutting\-Edge Technology:** Leverage state\-of\-the\-art tailor made tools and systems that enable you to perform at your best. * **Clear, Accelerated Career Progression:** Defined pathways to leadership and specialist roles within Ebury. * **Dynamic \& Supportive Culture:** Work in a collaborative environment where teamwork and personal growth are prioritized. * **Central** **Mexico City** **Office:** A fantastic location with excellent transport links. **Ready to launch your career with a global FinTech? Click the 'Apply' Today and discover your potential at Ebury!** You can also connect with me on LinkedIn \- Rafaela Procópio \#LI\-RP1 \#LI\-HYBRID **About Us** **Ebury is a FinTech success story, positioned among the fastest\-growing international companies in its sector.** Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family. Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest\-Growing Companies. None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast\-paced FinTech sector. At Ebury, we're committed to building a workplace where everyone feels valued, supported, and empowered to thrive. We're proud to have active employee networks and ESG initiatives that reflect our inclusive culture, including our **Women's Network**, **LGBTQIA\+ Network**, and **Veterans Network**. These communities provide spaces for connection, mentorship, advocacy, and collaboration across our global teams. *We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.* *Please submit your application on the careers website directly, uploading your CV / resume in English.*