Salesforce Support Engineer

Description

An international company is seeking a **Salesforce Support Engineer** with hands-on, solid production support experience to join the ITES support team. The salary is 100% payroll, ranging from $80,000 to $90,000 gross per year, plus superior benefits. **Requirements:** * 9 years of IT experience * 4\+ years of hands-on Salesforce experience (administration, development, and support) (support experience preferred) * 3 years working on support projects with on-call responsibilities and Service Level Agreement (SLA)-based deliverables. * Availability to work rotating shifts: 8:00 a.m. to 4:00 a.m. CST / 9:00 a.m. to 5:00 p.m. / 10:00 a.m. to 6:00 p.m. CST / On-call availability as required * More than 3 years in support projects or teams (incident management, SLA administration, on-call duties). * Strong declarative Salesforce knowledge (Flows, validation rules, assignment rules). * Programming experience: Apex, Triggers, SOQL/SOSL, Lightning (LWC/Aura), Visualforce. * Integration troubleshooting experience: REST/SOAP APIs, OAuth, middleware familiarity. * Continuous integration/Deployment: SFDX, Salesforce CLI, Change Sets, Git workflows. * Data management tools: Data Loader, data import/export, data remediation strategies. * Familiarity with ITSM tools (ServiceNow, JIRA, Zendesk, or similar). * Excellent communication and customer service skills; strong root cause analysis (RCA) and prioritization capabilities. Salary: $80,000\.00 \- $90,000\.00 per month Application Question(s): * How many years of experience do you have with Salesforce? * How many years of experience do you have with Salesforce Support? * How many years of experience do you have with declarative Salesforce? (Flows, validation rules, assignment rules) * How many years of experience do you have with programming: Apex, Triggers, SOQL/SOSL, Lightning (LWC/Aura), Visualforce? * How many years of experience do you have troubleshooting integrations: REST/SOAP APIs, OAuth, middleware familiarity? * How many years of experience do you have with continuous integration/deployment? * Do you have experience with data management tools? * Do you have experience with or familiarity with ITSM tools (ServiceNow, JIRA, Zendesk, or similar)? Language: * Advanced English (Mandatory) Work Location: Remote