SALES ADMINISTRATOR

Description

Position Summary: Provide customer service in sales, handle documentation, invoicing, payments, and support portfolio management, ensuring regulatory compliance and service standards. Key Highlights: 1. Customer service and sales management at the counter and by telephone 2. Document administration, invoicing, and payment collection 3. Opportunity for development in a diverse and inclusive environment **Job Description** ------------------------- Provide optimal customer service during sales, adhering to applicable regulatory frameworks. **Main Responsibilities** --------------------------------- 1\. • Serve customers at the counter and by telephone. 2\. • Maintain orderly documentation and physical files related to your role both in the work area and in any location used as storage or archive; as well as cleanliness of your workspace. 3\. • Request authorization code from the Portfolio Administrator for credit sales and whenever the customer requests materials by telephone or at the counter; 4\. • Issue invoices and receive payments. 5\. • Prepare bonuses upon appropriate authorization. 6\. • Process and issue invoice cancellations and replacements when required under current regulations. 7\. • Prepare the Daily Sales Closing Report. 8\. • Deliver the Daily Sales Closing Report and supporting documentation to the Portfolio Administrator for review. 9\. • Take customer orders. 10\. • Manage the petty cash fund when assigned. 11\. • Safeguard invoices pending collection\*. 12\. • Generate and provide the Sales Representative or Store Manager with system-generated collection reports and overdue invoices for collections management\*. 13\. • Receive and safeguard supporting documentation, payments, original payment receipts, and/or original deposit slips evidencing collections\*. 14\. • Generate customer account statements upon request\*. 15\. • Monitor proper collection and portfolio recovery\*. 16\. • Record collections deposited into the bank accounts of Proveedora Mexicana de Materiales, S.A. de C.V.\*. 17\. • Follow Security Code procedures and directives for specified activities. 18\. • Comply with the company’s Code of Ethics. 19\. • Use your login credentials and user ID responsibly across various corporate information systems, tools, and applications; enter, update, and provide required information timely and accurately per established Construrama Promexma processes and practices; and comply with CEMEX’s information security and confidentiality policies. 20\. • Perform other duties inherent to your position and business needs. 21\. \* These activities will be performed by the Sales Administrator / Billing Clerk in cases where the Portfolio Administrator is not physically present at the branch. **Job Challenges** -------------------- 1\. Improvement in service indicators 2\. Improvement in productivity indicators 3\. Customer service. **Required Skills and Knowledge** ------------------------------------------ * 1–3 years in credit and collections, accounting. * 1–3 years of experience in cashier functions. * 1–3 years in cash administration and handling. * Required: Technical degree or incomplete undergraduate program (Accounting, Administration). * Preferred: Bachelor’s degree (CP, LAE) Critical competencies: * Use of tools and systems (computer, car, mobile phone, radio, SAP, JDE, Office, Lotus Notes). * Accounting. * Customer service. * Service-oriented attitude. * Empathy. * Cash management. **Relationships** -------------- Internal: * Manager * Sales Representatives * Operations staff External: * Customers * Suppliers * Civil and Government Authorities **Diversity and Inclusion at CEMEX** ----------------------------------- At CEMEX, we recognize the diversity of the world in which we live and conduct business. We respect diversity, promote inclusion, and prohibit discrimination against any talented individual, regardless of gender, physical ability, age, sexual orientation, culture, ethnic origin, religion, political affiliation, marital status, pregnancy/maternity/paternity, or nationality. We foster an equitable culture to build a sustainable business and ensure the well-being and development of CEMEX employees.