Customer Service Support

Description

Summary: This role manages client communication, ensures delivery commitments, provides customer service, and analyzes processes for improvement. Highlights: 1. Key contact for customer service and client communication. 2. Opportunity to analyze and improve processes with Planning. 3. Ensures compliance with internal processes and data accuracy. **POSITION RESPONABILITIES:** Communication with clients to inform about order status (scheduling, delivery, replenishment) Together with Planning, work on meeting delivery commitment dates to clients Customer service, being the main contact in the company Ensure communication (prioritization) of delivery scheduling to clients Analysis of estimated cost of the process, related to Customer Service and Planning Analysis of the process together with Planning for improvements and implementations of this Support to the Materials department to ensure correct compliance with internal processes Keep data updated such as material, clients, dates and Oracle system KPI´s compliance English intermediate Industrial Engineer, Bachelor of Administration or related Computational programs, Advance Oracle Knowledge of Customer Service, Assertive Communication, Negotiation, Planning, Teamwork **Our Culture \& Commitment to You** At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing