Support Analyst

Description

Job Summary: FOTOLIFE is seeking a Support Analyst to ensure correct and timely support assistance, perform installations, conduct follow-ups, and develop productivity reports. Key Highlights: 1. Ensure correct and timely support assistance 2. Establish best practices in technical support 3. Second- and third-level support, project development **FOTOLIFE is seeking a Support Analyst in Querétaro, Querétaro** -------------------------------------------------------------- We are Fotolife, an international Mexican company, and we are looking for a Support Analyst at our corporate office. Location: El Refugio / La Pradera area. RESPONSIBILITIES: * Ensure that support assistance is correct and timely. * Install computer equipment and printers. * Follow up on corrective and preventive maintenance plans. * Establish best practices across the entire technical support process. * Develop daily, weekly, and monthly productivity reports for technical support. * Second- and third-level support. * Project development * Complaint tracking * Installation of software and local networks REQUIREMENTS: * Bachelor's degree or Engineering in: Computer Systems, Computer Science, Information Technology, or related field * Minimum 1 year of verifiable experience in the position WE OFFER: * Statutory benefits and above. Working hours are variable from 8 AM to 6 PM, Monday through Sunday; occasionally rotated between 8 AM and 8 PM, with rotating days off during the week. **Desired education level:** Higher education \- degree holder **Desired experience level:** Expert level **Departmental function:** Technology / Internet **Industry:** Retail / Retail trade **Skills:** * Technical support *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69f8d5b23a00003c00917dc9\&source\=indeed*