The **Senior Customer Success** will be the key person to support our enterprise clients after onboarding, ensuring adoption, expansion, and long-term relationships. You will be **the main point of contact for strategic clients**, directly influence the product roadmap, and build the foundation for a scalable Customer Success team. This role exists because we are closing multiple enterprise deals and need someone capable of building strategic relationships, ensuring continuous value, and leading renewal and growth conversations. **Responsibilities** * Serve as the strategic partner for our enterprise clients, ensuring adoption, retention, and expansion. * Analyze health metrics, usage, and performance data to anticipate risks and opportunities. * Lead renewals and identify upsell and cross-sell opportunities. * Collaborate with Onboarding and Product teams to improve the end-to-end customer experience. * Design scalable Customer Success and support processes. * Represent the Voice of the Customer (VOC) within Camillion through actionable insights. * Ensure consistent platform usage across all business units of clients. * Work with various hierarchical levels, from HR or Operations Directors to operational users. * Prepare and present monthly reports with key KPIs. **Essential Requirements** * **3+ years of experience** in Customer Success or Account Management in SaaS. * Experience managing enterprise accounts and expansion/renewal cycles. * Proven track record in startups or dynamic environments, building processes from scratch. * Proficiency with CRMs (HubSpot, Salesforce, or Notion). * Experience working hand-in-hand with Product and Operations teams. * Ability to translate feedback into actionable improvements. * Strong analytical skills: CS metrics, health scores, usage, insights. * Excellent verbal and written communication; ability to engage senior stakeholders. * **Advanced English (C1 level)** * Leadership capability and vision to scale a Customer Success department. **Key Skills - Hard Skills** * Customer lifecycle management * Data analysis & usage trends * SaaS account management * Upselling & cross-selling * Process design & scalability * Voice of Customer (VOC) management * Product feedback translation **Soft Skills** * Empathy and customer-centric mindset * Clear and effective communication * High ownership; strategic thinking * Problem-solving and crisis management * Enterprise stakeholder engagement * Adaptability in changing environments * Leadership potential **Perks & Benefits** * **$2,000–$2,500 USD/month** * Monday to Friday, 9:00 am – 6:00 pm * Hybrid model (CDMX, 2 days onsite) * Statutory benefits * Savings fund 9% * Grocery vouchers $1,600 MXN monthly * **Unlimited vacations** * Computer equipment * Stock options * Opportunity to grow and lead the CS department **Why Join?** * You will have direct impact on retention and expansion of key accounts. * You will play a fundamental role in building processes, culture, and operational structure. * You will participate in international expansion into LatAm, Spain, and USA. * You will work with an agile team, without bureaucracy, no micromanagement, focused on real results. * Every day you will contribute to the growth of a startup with a global vision. **Ready to lead Customer Success at Camillion?** Apply now and become part of a startup that is transforming how companies operate every day. Job type: Full-time Salary: $36,000.00 - $45,000.00 per month Benefits: * Work from home * Additional vacation days or paid leave * Grocery vouchers Application question(s): * Which startups have you worked for previously and how long were you at each one? (Please specify company name, role, and employment period). Language: * English (Required) Work location: hybrid remote in 06700, Roma Norte, CDMX