Operations Executive Jr.

Description

Summary: Manage end-to-end OBC HALO services, ensuring rapid quotation, operational accuracy, cost control, and excellent customer service under team leader supervision. Highlights: 1. Specializing in time-critical, high-value supply chain solutions 2. Focus on precision, compliance, and client partnership 3. Drive to deliver when it matters most **About Sciens Logistics** Sciens Logistics is a global logistics provider specializing in time\-critical, high\-value supply chain solutions. We operate across air freight, ground, and freight forwarding with a commitment to precision, compliance, and client partnership. Our team is built on expertise, accountability, and a drive to deliver when it matters most. **Open Shifts (Central Mexico Time)** We are hiring for three positions across the following shifts: **Shift 1** Mon \| Tue \| Thu \| Fri \| Sat: 14:30 to 22:30 Days Off: Wednesday and Sunday **Shift 2** Mon \| Tue \| Wed: 22:30 to 06:00 Sat: 06:00 to 14:30 Sun: 14:30 to 22:30 Days Off: Thursday and Friday **Shift 3** Wed: 14:30 to 22:30 Thu \| Fri \| Sat \| Sun: 22:30 to 06:00 Days Off: Monday and Tuesday **Position Objective** To manage OBC HALO services end\-to\-end, from request intake to financial closure, ensuring rapid quotation turnaround, operational accuracy, cost control, and excellence in customer service, under the validation and supervision of the Team Leader. **Scope and Responsibility** The position holder is responsible for the full shipment lifecycle: * Quotation * Customer service * Operational activation * Milestone tracking * Documentation and financial closure **Functions and Responsibilities** **A. Quotation** * Analyze request details (pickup, delivery, weight, dimensions, dates) * Validate optimal airport and available routes * Evaluate critical timelines (OBC) * Perform structured cost and margin calculation * Issue quotation using the official template * Generate quote in system (CW) * Target response time: 5 minutes or less for urgent services * Target quote time: 15 minutes or less for urgent services **B. Customer Service** * Direct communication with domestic and international clients * Explanation of risks, transit times, and disclaimers * Confirmation of itineraries and service conditions * Proactive updates throughout the service * Handling operational incidents **C. Activation and Operations** * Convert quote into shipment in CW * Coordinate with couriers and transport providers * Purchase itineraries and bookings (with Sr. validation when applicable) * Register service in OBC App * Send operational kickoff notification * Validate customs requirements per country **D. Operational Tracking** * Monitor and validate OBC App performance * Ensure complete evidence in App and internal systems **E. Financial Closure** * Validate actual costs vs. quoted costs * Record additional charges and taxes * Collect supporting documents * Prepare billing information * Perform basic margin deviation analysis **Key Performance Indicators** * Average quotation turnaround time * Average margin per shipment * Percentage of services without incidents * Percentage of services with complete documentation * Customer satisfaction level **Internal and External Relationships** Internal: Sciens HALO Leader, Finance, Operations External: Clients, Couriers, Airlines, Transport Providers, Customs Brokers **Required Profile** **Education** Bachelor's degree in Logistics, International Trade, International Business, Industrial Engineering, or a related field. **Experience** * Minimum of 2 years in freight forwarding, cargo agencies, OBC, and/or AOG operations * Experience in quoting and coordinating urgent air freight is highly desirable **Technical Knowledge** * IATA codes * Incoterms * Basic export and import processes * Logistics cost structure * Intermediate Excel * Logistics operating systems (CW preferred) * Intermediate English **Key Competencies** * High stress tolerance * Fast decision\-making * Extreme attention to detail * Executive communication * Multitasking * 24/7 responsibility mindset * Structured thinking * Margin\-oriented approach **Working Conditions** * Salary (payroll): $20,000\.00 MXN gross * Office\-based * Weekend and holiday availability required * Possible on\-call duties * Constant high\-pressure environment *Ready to build something? Hit Apply Now and let's talk.*