Operations Coordinator

Description

Job Summary: Efficiently coordinate the operational activities of assigned accounts, ensuring on-time deliveries and meeting customer service expectations. Key Highlights: 1. Efficient operational coordination and customer service. 2. End-to-end shipment management and system updates. 3. Problem analysis, planning, and accountability. **JOB PURPOSE** To efficiently coordinate operations for assigned accounts, updating all container statuses timely and accurately, ensuring on-time delivery of all shipments and fulfilling customer service expectations. **KEY RESPONSIBILITIES** 1\. Monitor emails, customer groups, and carriers. 2\. Address customers’ operational needs promptly and effectively. 3\. Receive and review documents submitted by the customer (CCP, Lay\-Out, DODA, ENTRY, BOL, and POD). 4\. Request status updates for units collecting customer goods from various warehouses. 5\. Ensure unit availability with carriers to meet customer demand. 6\. Email requested reports to the customer. 7\. Update empty and loaded containers in the system. 8\. Place orders after verifying all data entries are accurate. 9\. Update statuses and capture data across various customer platforms. 10\. Enter data for assigned units into the system. 11\. Ensure efficient and productive use of company-owned containers. 12\. Prepare instruction letters and verify their presence in the system. 13\. Update internal reports and monitor internal operational KPIs. 14\. Close shipments and verify that proof-of-delivery (POD) documents are uploaded to the system. 15\. Request appointment dates and enter customer-provided appointments into the system. 16\. Request crossing documents from the customs broker or U.S. broker, upload them to the system (BOL, DODA, and ENTRY), and request information corrections if required. 17\. Notify the customer in case of theft, accidents, or shipment delays, and resolve the situation promptly. 18\. Maintain a shift handover delivery log. 19\. Transfer orders for carrier payment and customer billing. 20\. Propose effective solutions for ongoing operational processes. **Requirements** 21 years of age or older. English proficiency: 70%–80% (written and spoken preferred). Technical degree, Engineering, or Bachelor’s degree (preferred). 1–2 years of experience in a similar role (preferred). Occasional U.S. visa desirable. **Knowledge:** · MS Office proficiency (Intermediate). · Knowledge of logistics, customs, and transportation processes. · Knowledge of KPIs (Optional). · Customer-oriented operational focus. **Skills:** · Written and verbal communication skills. · Adherence to standards and procedures. · Work availability (shift rotation and overtime). · Effective communication with customers and internal staff. · Problem analysis and resolution. · Strong sense of responsibility. · Planning and time management. · Self-direction. · Task prioritization. **Desired Competencies:** · Learning agility. · Adaptability to change. · Attention to detail. · Proactivity and continuous improvement mindset. · Teamwork. · Self-discipline. Employment Type: Indefinite-term position Salary: $20,000\.00 \- $25,000\.00 per month Benefits: * Company parking Application Question(s): * Most recent salary * Salary expectation * Which of the following shifts would interest you? First Shift: 8:00 AM \- 5:30 PM Second Shift: 5:00 PM \- 1:00 AM Third Shift: 1:00 AM \- 8:00 AM Work Location: On-site employment