Job Summary: Analyze reported claims, ensuring compliance with service level agreements, receipt of documents, tracking, closure, and excellent customer service. Key Highlights: 1. Key role in comprehensive claims analysis and management. 2. Focus on agreement compliance and customer service. 3. Opportunity to work in a global claims management environment. Perform analysis of reported claims; ensuring compliance with service level agreements, receipt of required documents, tracking, closure, and excellent customer service. * Validate that documentation submitted by the insured matches policy conditions for: claims analysis, settlement, and adjustment of assigned claims. * Enter claim information into the relevant databases and applications for each account. * Verify claim duplication to avoid duplicate handling. * Maintain a reporting database of cases handled according to daily assignments. * Generate daily productivity reports for cases handled. * Request documentation required for claim analysis, as stipulated in the policy. * Conduct ongoing follow-up on requested documentation, adhering to the policy’s claims filing instructions. * Perform outbound follow-up (telephone calls to insureds and providers) as operationally required. * Store claim-related documents in the corresponding applications for each account for subsequent tracking and consultation. * Assign providers as appropriate, with respective follow-up and closure, ensuring accurate billing for services rendered. * Analyze technical reports issued by providers, ensuring they contain clear and compelling information enabling adjusters to perform accurate settlements. * Reconcile and bill services submitted by providers within established timeframes. * Keep insureds informed about the status of their claims at each stage. * Send insureds responses regarding indemnity payment availability and/or objections, per the terms of each agreement. by virtue of the position. Experience: Minimum 1 year in analysis processes, document management, and customer service. Academic Qualifications: University degree or equivalent (preferably in law, engineering, administration, international trade, or insurance). Essential Skills: Exceptional communication, analytical ability, proactivity. Crawford & Company has been recognized globally as the leading provider of claims management and TPA solutions for insurers, brokers, and corporations. We are industry pioneers due to our unwavering focus on people and implementation of innovative tools that empower them. We operate in over 70 countries, supported by an extensive global network of professionals. Crawford has over 80 years of service. Our more than 10,000 employees worldwide share the same purpose: restoring lives, businesses, and communities. Our team is committed to excellence, pursuing innovative, transparent, and 100% client-focused solutions.