Freelance Community Manager

Description

Job Summary: Elogia is seeking a Freelance Community Manager to give voice to an international Fintech brand on social media, managing communication while ensuring consistency and engagement. Key Highlights: 1. Manage social media for an international Fintech brand. 2. Interact with the community and monitor daily activity. 3. Explore and apply AI tools for continuous improvement. **Description:** ---------------- **Elogia** is a strategic partner that transforms the digital operations of growing brands through its Full Digital Commerce approach—integrating marketing, product, and logistics. It belongs to **VIKO**, a business ecosystem specialized in accelerating brand growth since 1999\. It currently comprises: Elogia, Socialmood, Kraz, Candee, Optopus, Marketing4ecommerce, and Elev8\. Oriol Chías, who has been part of the team since its inception, shares that VIKO was born because a group of people who understood each other and enjoyed working together wanted to continue collaborating. That’s where our People-First culture was planted—and it remains with us today. Today, we have over 25 years of experience, offices in Spain and Mexico, and a team of more than 300 people making all this possible. Of them, 23 have worked together for over 10 years, and 25 chose to return to the team after time away. This is what our team values most about working here: * People and a positive work environment. * Flexibility and work-life balance, helping to harmonize professional and personal life. * Trust placed in every individual—granting freedom and responsibility to lead projects and drive them to success, always under a Learning-by-Doing philosophy. * Challenging projects and continuous learning alongside reference brands and expert team members. * Professional growth and mentoring that help achieve goals and empower the team. We are currently looking for a **Freelance Community Manager** at Elogia. If you see yourself as part of our ecosystem, keep reading… **What will be your mission?** To give voice to an international Fintech brand on social media, ensuring timely, consistent communication aligned with the brand’s tone—and supporting reputation and engagement objectives. **What will you do daily?** * Manage social media: You’ll administer the brand’s official accounts on Instagram, Facebook, TikTok, X, Spotify, and Pinterest. * Interact with the community: Monitor daily activity, respond to comments, mentions, and direct messages promptly and in the brand’s appropriate tone. * Publish content: Upload approved materials according to the defined publishing calendar. * Prepare daily, weekly, and monthly reports on incidents, engagement, and content performance. * Manage incidents: Identify and promptly report any relevant situation or potential social media crisis. * Conduct Social Listening for assigned brands. * Explore and apply AI and automation tools with a continuous improvement mindset—seeking smarter, more efficient ways of working. **What’s the team like you’ll be working with?** You’ll join a team of specialists across various areas of digital marketing, led by **Brenda**, and collaborate daily with **Montserrat**. **Requirements:** --------------- **What do we need from you?** Essential: * Response SLA: Average response time between 30 minutes and one hour during business hours. * Prior experience managing digital communities (ideally in fintech, banking, or digital services). * Excellent writing and written communication skills. * Basic knowledge of social media metrics and tools (Sentione, Sprinklr, Fanpage Karma). * Ability to maintain a professional and empathetic tone when engaging with users. **You’ll connect well with the team if:** * You’re constantly eager to learn and motivated to explore new ideas and approaches. * You work autonomously and responsibly—anticipating needs and taking initiative to propose improvements, optimize processes, and find solutions. * You enjoy teamwork and sharing knowledge in a collaborative environment. * You don’t limit yourself to “doing your part”: you understand how your work impacts the team, clients, and the business. * You feel comfortable working in agile and flexible environments. * You identify with our values: *Empower Talent, Truly Together, Good Vibes, We Love Change, and Own It \& Make It Happen.* We celebrate diversity and strive for an inclusive team that reflects it. We are committed to equal employment opportunities regardless of ethnicity, religion, gender, national origin, sexual orientation, age, marital status, disability, gender identity or expression.