Customer Service Executive

Description

Position Summary: We are seeking a passionate Customer Service Executive dedicated to delivering excellence in non-operational vehicle transportation services, resolving concerns and managing relationships. Key Responsibilities: 1. Address customer concerns and provide effective solutions 2. Manage strong relationships with key accounts and ensure satisfaction 3. Participate in travel negotiation and tracking for efficiency DESCRIPTION **Join TRAYECTO!** ---------------------- **We are seeking a Customer Service Executive** --------------------------------------------- **TLM AUTOS**, a rapidly growing leader in non-operational vehicle transportation under the “madrina” model, is looking for an exceptional professional to join our team as **Customer Service and Client Care Executive**. If you are passionate about delivering outstanding service and seek a dynamic, continuously learning environment, this opportunity is for you! As a core member of our team, you will have the opportunity to: * **Address concerns raised by our valuable customers**, providing effective solutions and delivering a memorable experience in every direct interaction. * **Manage and maintain strong relationships with our key accounts (clients)**, ensuring their satisfaction and loyalty. * **Actively participate in travel negotiation and tracking**, guaranteeing efficiency and punctuality in every operation. * **Contribute to route knowledge and cargo load assignment**, optimizing our logistics processes. * **Provide essential support to our operators**, assisting with required documentation such as the transport bill (carta porte), ensuring regulatory compliance. * **Supervise and ensure compliance with loading yard entry protocols**, maintaining safety and order. * **Be TRAYECTO’s voice**, resolving issues and managing complaints with professionalism and empathy. ### What do we offer? TRAYECTO values your talent and dedication. Therefore, we offer: * **Competitive Gross Base Salary:** $18,124.98 MXN, paid biweekly for your financial peace of mind. * **Benefits Exceeding Legal Requirements:** * Social Security (IMSS) with 100% contribution. * INFONAVIT support. * 30-day year-end bonus (aguinaldo). * Attractive vacation bonus (prima vacacional). * Statutory vacation days. * Profit-sharing. * **Additional Benefits:** * Savings fund (caja de ahorro) * 2.5% savings fund contribution. * 4% food vouchers (vales de despensa). * Subsidized cafeteria. If you meet the profile and are ready to embrace new challenges within a company that will advance your professional growth, we want to meet you! Join the TRAYECTO family and help us continue connecting paths. #Employment #CustomerService #TRAYECTO #Transportation #Logistics #JobOpportunity #ClientCare #Careers #Work #Mexico REQUIREMENTS ### What are we looking for in you? * **Academic Qualification:** Completed Bachelor’s degree in International Trade, International Business, International Relations, or related fields. * **Languages:** Intermediate-to-advanced English proficiency (B1 level), enabling effective communication in a globalized environment. * **Professional Experience:** Minimum 2 years of verifiable customer service experience (preferably in freight transportation), demonstrating your ability to connect with and resolve issues for clients. * **Availability:** Full availability and residence near our operational area are mandatory. We want you to be an active part of our day-to-day operations!