Customer Service SR

Description

Job Summary: We are seeking a Customer Service representative for the automotive industry, responsible for client communication, requirement management, production, and shipments. Key Points: 1. 3 years of experience in customer service in the automotive sector 2. Handling of customer requirements and delivery confirmations 3. Leadership, communication, and negotiation skills Mekra Lang México, an automotive company located in Prologis Park, Apodaca, heading toward the airport, is seeking a Customer Service representative. **Requirements:** * Education: Completed Bachelor’s degree in International Business, Administration, Foreign Trade, or related field. * Minimum experience: 3 years in the position * Conversational English * SAP (desirable) **Skills and/or Attitudes:** * Time availability * Tolerance to change and frustration * Administration * Analytical ability * Written and oral communication * Leadership * Negotiation * Responsible * Pro\-active * Working under pressure * Teamwork **Responsibilities:** * Obtain customer requirements and issue corresponding ASNs to customers. * Deliver the production schedule to the relevant personnel. * Label products with master labels as required. * Serve as the primary contact for customers regarding products and perform delivery confirmations to customers. * Prepare shipping documentation. * Coordinate shipment of finished products with customers. * Halt any shipment that may affect product safety and/or quality or negatively impact the customer. **Benefits:** * Savings fund * Grocery vouchers * Vacation bonus * Year-end bonus (aguinaldo) * Gasoline allowance * Life insurance * Medical expense insurance Employment type: Full-time Salary: Starting from $1\.00 per month Work location: On-site employment