Customer Service Executive

Description

Job Summary: Responsible for managing customer relationships, ensuring customer satisfaction, resolving issues, and contributing to the company's reputation and customer loyalty. Key Highlights: 1. Manage customer relationships and ensure their satisfaction. 2. Key point of contact and contributor to the company's reputation. 3. Opportunity for growth in sales and customer loyalty. Manage and maintain the relationship between the company and its customers, ensuring customer satisfaction, responding to inquiries, resolving problems, and seeking solutions to their needs. This professional serves as the internal point of contact within the company, and their performance directly impacts the company's reputation, sales management, and customer loyalty. **Academic Qualifications:** * Minimum: Bachelor's degree in economics or administrative fields * Preferred: Bachelor's degree or engineering degree in International Trade, Customs, Logistics, or related fields **Technical Knowledge and Skills:** * General administration * Customer service * Quality * Information technology * Communication * Logistics operations * Sales **Personal Skills:** * Analytical * Leadership * Planning and coordination * Effective communication (fluency in speech) * Adaptability * Conflict management and negotiation **Experience:** * Minimum: 2 years * Preferred: 4 years * Experience in roles such as Traffic Executive, Customer Service Executive, and/or Sales Executive **We Offer:** * Grocery vouchers: $1,250 * Commissions * Life insurance * Statutory benefits Employment Type: Full-time Salary: $13,000.00 - $15,000.00 per month Work Location: On-site employment