We are seeking a candidate with a positive attitude, strong problem-solving skills, and a clear focus on customer satisfaction. It is essential that this individual be well-organized, capable of multitasking, and able to communicate effectively with both customers and internal teams. The ability to work under pressure, remain flexible, and quickly adapt to rapid changes will be critical to success in this position. Key Competencies: Customer Orientation: Ability to understand and anticipate customer needs, delivering prompt and effective solutions to ensure their satisfaction. Problem Solving: Skill in identifying complex situations, making swift decisions, and resolving issues efficiently while maintaining composure under pressure. Effective Communication: Ability to communicate clearly both verbally and in writing, conveying accurate information and understanding customer needs. Ability to Work Under Pressure: Capability to handle multiple tasks or cases simultaneously while sustaining high performance in fast-paced work environments requiring quick response times. Teamwork: Ability to collaborate with other departments (e.g., operations, transportation, warehousing) to ensure service standards and company objectives are met. Adaptability: Flexibility to adjust to changes in processes, customer requirements, or unexpected situations, while maintaining service quality. Negotiation Skills: Ability to effectively manage and negotiate with customers or suppliers to resolve issues and achieve optimal outcomes for all parties involved. Minimum 2–3 years of relevant experience in similar roles, preferably within the logistics or transportation sector. Conversational English proficiency to interact with international customers and suppliers. Education: Completed high school diploma or degree in International Business, Logistics, or related field. Position Type: Full-time, indefinite contract Salary: $17,000.00 – $22,000.00 per month Benefits: * Discounted cafeteria service * Company-provided mobile phone * Complimentary uniforms Work Location: On-site employment