Ready to become a key player in the import flow? Join our team and ensure all imported goods are timely notified to customs (VUCEM), coordinating with the airline and warehouse while delivering exceptional customer service. Apply now and keep operations running smoothly! **Who are we?** LCSLM is a subsidiary of the Lufthansa Group, globally recognized for its high standards of quality and excellence in the logistics sector. Our operations span strategic locations across Mexico, including AICM, AIFA, and Monterrey, from where we manage and control specialized bonded warehouses focused on storage and distribution of goods for national and international clients. We operate in transportation, logistics, supply chain, and warehousing, providing comprehensive solutions backed by one of the world’s most reliable airlines. Our commitment to efficiency, security, and continuous improvement drives our growth. ***Find us on LinkedIn as: Lufthansa Cargo Servicios Logísticos de México*** The person responsible for the **AICM Import Agent** position will be responsible for: * Providing requested information to customers according to the department’s scope and responsibilities * Entering MAWB and HAWB information into the warehouse system and entering arrival confirmation and POD into airline client systems * Managing and delivering relevant documents to customers for prior cargo recognition or customs clearance * Validating the customs entry via the customs portal * Reviewing, printing, organizing, and stamping process-related documents for verification, as well as flight-received documents for delivery to customers * Verifying that information in the airline’s system matches the manifested data * Submitting required documents to authorities for the entry of imported cargo * Issuing appropriate notifications for transit shipments * Applying CCAs (Customs Clearance Authorizations) as required * Managing refrigerated containers within airline ULD systems * Tracking holds (pre-release) and official notices issued by competent authorities * Contacting customers in case of cargo or document irregularities * Ensuring compliance with Pharma storage requirements * Knowing, understanding, and supporting compliance with the Integrated Management System’s policies, objectives, and goals * Knowing, understanding, and complying with the Code of Ethics and Conduct to prevent any bribery-related behavior * Identifying hazards and risks related to supply chain security, occupational health and safety in their area * Implementing corrective and preventive actions to avoid non-conformities related to products or services delivered by the department, as well as those related to the IMS * Applying good documentation practices across all records generated to fulfill their process, as well as good storage and distribution practices * Implementing security measures and instructions for custody, handling, and storage of foreign trade cargo to meet operational security and chain-of-custody requirements * Pursuing continuous improvement within the area and/or department ***\* Perform other duties as assigned when required or instructed*** To succeed in this role, we value a combination of the following qualifications: * High school diploma or equivalent * Knowledge of customs topics and procedures * Proficiency in Microsoft Office 360 * Flexible working hours * English language proficiency * Experience using airline systems * Experience using warehouse management systems * Customer service skills * Knowledge of customs topics and procedures * Collaboration * Proactivity * Sense of urgency * Ability to learn quickly * Adaptability * Tolerance * Responsibility * Availability * Results orientation * Teamwork ***\* Attach CV*** Employment type: Full-time Salary: $10,500.00 \- $10,501.00 per month Benefits: * Medical expense insurance * Major medical insurance * Life insurance * Food vouchers Work location: On-site