Job Summary: This position oversees Food & Beverage/Kitchen operations, develops and implements strategies to achieve brand service goals and maximize departmental financial performance. Key Highlights: 1. Serve as the strategic business leader for Food & Beverage/Kitchen operations 2. Oversee departmental strategy development and implementation 3. Ensure F&B operations meet the brand's target guest needs **Additional Information** **Job Number**26059448 **Job Category**Food and Beverage \& Culinary **Location**Marriott Cancun An All\-Inclusive Resort, Boulevard Kukulcan Km 14\.5, Retorno Chac L\-41, Zona Hotelera, Cancun, Quintana Roo, Mexico, 77500 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Job Summary** Serves as the strategic business leader for hotel Food & Beverage/Kitchen operations (including restaurants/bars, room service, and banquet/catering, where applicable). Oversees departmental strategy development and implementation, and ensures execution of brand service strategies and initiatives. This role ensures F&B/Kitchen operations meet the brand's target guest needs, ensures team member satisfaction, and focuses on revenue growth and maximizing departmental financial performance. Develops and implements property-wide strategies to deliver products and services that meet or exceed the expectations of the brand's target guests and hotel team members, and achieves return on investment. **Candidate Profile** **Education and Experience Requirements** * High school diploma or GED; six years of experience in food and beverage, kitchen, banquet management, or related field. Or * Two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality Management, Business Administration, or related major; four years of experience in food and beverage, kitchen, banquet management, or related field. **Skills and Knowledge** * **Customer and Personal Services** \- Understand principles and processes for providing customer and personal services. This includes assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction. * **Financial Resource Management** \- Determine expenditures required to complete work and account for those expenditures. * **Administrative Management** \- Understand business and management principles involved in strategic planning, resource allocation, modeling, leadership techniques, production methods, and coordination of people and resources. * **Applied Business Knowledge** \- Understand market dynamics, enterprise-level objectives, and critical aspects of company business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and formulate strategies and plans. Adjust individual and team actions based on strategies and plans to drive business performance. * **Material Resource Management** \- Obtain and oversee appropriate use of equipment, facilities, and materials required to perform specific work. **Core Job Activities** **Establish and Maintain F&B/Kitchen Goals** * Set expectations and hold the F&B leadership team accountable for demonstrating desired service behaviors. * Review financial reports and statements to assess budget performance for the F&B department. * Recommend funding support for F&B equipment and renovations aligned with brand business strategy. * Collaborate with the F&B leadership team to identify areas of focus and develop strategies to improve the department’s financial performance. * Establish challenging, realistic, and attainable goals to guide operations and performance. * Strive to improve service performance. **Develop and Maintain Budgets** * Develop and manage the F&B budget. * Monitor actual and forecasted departmental sales to ensure achievement or overachievement of revenue targets and to identify and address opportunities. * Ensure cash control and liquor control policies are established for F&B areas and adhered to by all relevant team members. * Focus on maintaining profitability without compromising guest or team member satisfaction. **Lead the F&B/Kitchen Team** * Use interpersonal and communication skills to lead, influence, and motivate others; advocate sound financial/business decisions; demonstrate honesty/integrity; set a positive example. * Encourage and build mutual trust, respect, and cooperation among team members. * Achieve and exceed goals, including performance goals, budget goals, and team goals. * Set a positive example by demonstrating appropriate behavior. * Develop means to increase profitability, including estimating costs and revenues and exploring new business opportunities. * Encourage innovation and drive necessary change by questioning existing processes, identifying opportunities to increase profitability and create value. * Ensure regular and ongoing communication across all F&B areas (e.g., pre-shift briefings, team meetings, culinary teams). * Establish and maintain open, collaborative relationships with direct reports and the entire F&B team. Ensure direct reports do the same within their teams. * Develop F&B operating strategies aligned with brand business strategy and guide execution. * Identify others’ development needs and coach, mentor, or otherwise assist them in enhancing knowledge or skills. * Understand market trends and introduce new F&B products to meet or exceed guest expectations, generate additional revenue, and ensure competitive positioning in the market. **Ensure Exceptional Guest Service** * Deliver service beyond expectation to achieve guest satisfaction and retention. * Improve service quality through communication and assisting individuals in understanding guest needs, and providing guidance, feedback, and personal coaching when needed. * Review comment card results and satisfaction outcomes with the F&B team and ensure appropriate corrective actions are taken. * Review comment cards, guest satisfaction results, and other data to identify areas for improvement. * Empower team members to deliver exceptional guest service. * Estimate cost-benefit ratios to balance profitability and service satisfaction. * Share with hotel leadership the plan for corrective action based on comment cards and guest satisfaction results. **Manage and Conduct Human Resources Activities** * Provide direction and guidance to subordinates, including setting performance standards and monitoring performance. * Coach and support the F&B leadership team in effectively managing payroll, F&B costs, and controllable expenses (e.g., restaurant supplies, uniforms). * Hire F&B leadership team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet operational business needs. * Use the performance evaluation process to set goals and expectations for direct reports and hold team members accountable for successful performance. * Ensure expectations and goals are clearly communicated to subordinates; subordinates are also free to raise questions and/or concerns. * Bring issues to the attention of Human Resources when necessary. * Ensure team members are treated fairly and equitably. * Guide team performance improvement through specific feedback. **Other Responsibilities** * Promptly notify and/or update executives, colleagues, and subordinates regarding relevant information. * Provide information to supervisors, colleagues, and subordinates via telephone, written form, email, or in person. * Analyze information and evaluate results to select the best solution and solve problems. * Estimate consumption of food, liquor, wine, and other beverages to forecast quantities to purchase or requisition. * Order and purchase equipment and supplies. *Marriott International is committed to being an equal opportunity employer and welcomes all applicants regardless of background. We actively foster an inclusive environment that respects and celebrates the unique backgrounds of all team members. Our greatest strength lies in the rich blend of cultures, talents, and experiences across our global workforce. We pledge zero tolerance for discrimination on any legally protected basis, including disability, veteran status, or any other basis protected by applicable law.* Marriott Hotels is dedicated to mastering the art of hospitality, seizing every opportunity to innovate and deliver a familiar, comforting experience to guests worldwide. Become an extraordinary host at Marriott Hotels and carry forward our service philosophy: “Always demonstrate exceptional hospitality.” Put yourself in guests’ shoes and extend sincere, thoughtful service to uphold and advance our brand legacy. As a global leader in the hospitality industry, Marriott Hotels sincerely invites you to join us and explore abundant opportunities. Joining Marriott Hotels means becoming part of Marriott International’s extraordinary portfolio of brands. Embark your journey **here**, realize your personal value, **pursue** your life goals, **join** an outstanding international team, and **showcase** your authentic self. JW Marriott is a luxury hotel brand under Marriott International, with more than 100 hotels and resorts located in major cities and renowned vacation destinations worldwide. JW Marriott embraces a people-first culture, believing that team members are the foundation of our success—happy team members lead to satisfied guests. JW Marriott team members are confident, innovative, genuine, and perceptive, embodying the outstanding qualities of J. Willard Marriott, the founder of Marriott International and namesake of the brand. We welcome you to join us and become part of the JW Marriott family, experiencing a work environment unlike any other and feeling camaraderie in a diverse setting. Extraordinary hospitality begins with caring for our team members. That’s why JW Marriott offers training, development, and recognition opportunities, enabling you to fully express your professional passion in a luxurious environment focused on holistic well-being. That’s JW Exceptional Hospitality. Join JW Marriott and become part of Marriott International’s extraordinary portfolio of brands. Embark your journey **here**, realize your personal value, **pursue** your life goals, **join** an outstanding international team, and **showcase** your authentic self.
Juan García
Indeed · HR
Juan García
Indeed · HR
