Job Summary: Responsible for developing and implementing strategic direction for Food & Beverage / Kitchen Operations, ensuring execution of service strategies and brand initiatives, and committed to improving financial performance. Key Highlights: 1. Strategic Business Leader responsible for Food & Beverage / Kitchen Operations. 2. Focused on enhancing departmental financial performance and achieving return on investment. 3. Leads teams, ensures exceptional guest service, and manages human resources activities. **Additional Information** **Job Number**26059448 **Job Category**Food and Beverage \& Culinary **Location**Marriott Cancun An All\-Inclusive Resort, Boulevard Kukulcan Km 14\.5, Retorno Chac L\-41, Zona Hotelera, Cancun, Quintana Roo, Mexico, 77500 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Job Summary** Serves as the strategic business leader for Food & Beverage / Kitchen Operations (including Restaurants/Bars, Room Service, and Banquets/Catering, as applicable). Responsible for overseeing the development and implementation of departmental strategy and ensuring execution of brand service strategies and brand initiatives. This role ensures that Food & Beverage / Kitchen Operations meet the brand's target guest needs, ensure employee satisfaction, and are dedicated to increasing revenue and maximizing departmental financial performance. Develops and implements hotel-wide strategies to deliver products and services that meet or exceed the expectations of the brand's target guests and hotel employees, while achieving return on investment. **Candidate Profile** **Education and Experience Requirements** * High school diploma or equivalent (GED); six years of experience in food & beverage, kitchen, banquet management, or related field. Or * Two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality Management, Business Administration, or related field; four years of experience in food & beverage, kitchen, banquet management, or related field. **Skills and Knowledge** * **Customer and Personal Services** \- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. * **Financial Resource Management** \- Determining expenditures needed to complete work and accounting for those expenditures. * **Administrative Management** \- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources. * **Applied Business Knowledge** \- Understanding of market dynamics, enterprise-level goals, and key aspects of company business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and formulate strategies and plans. Adjust individual and team actions according to strategies and plans to drive business performance. * **Material Resource Management** \- Obtaining and overseeing appropriate use of equipment, facilities, and materials required to complete specific work. **Core Job Activities** **Establishing and Maintaining Food & Beverage / Kitchen Goals** * Sets expectations and holds Food & Beverage leadership accountable for demonstrating desired service behaviors. * Reviews financial reports and statements to assess budget performance for the Food & Beverage department. * Recommends funding support for Food & Beverage equipment and renovations aligned with brand business strategy. * Collaborates with the Food & Beverage leadership team to identify areas requiring attention and develop strategies to improve the department’s financial performance. * Establishes challenging, realistic, and attainable goals to guide operations and performance. * Works to improve service performance. **Developing and Maintaining Budgets** * Develops and manages the Food & Beverage budget. * Monitors actual and forecasted sales for the department to ensure attainment or overachievement of revenue targets and to identify and respond to opportunities. * Ensures cash control and liquor control policies are established for Food & Beverage areas and adhered to by all relevant staff. * Focuses on maintaining profitability without compromising guest or employee satisfaction. **Leading the Food & Beverage / Kitchen Team** * Uses interpersonal and communication skills to lead, influence, and motivate others; advocates sound financial/business decisions; demonstrates honesty/integrity; leads by example. * Encourages and builds mutual trust, respect, and cooperation among team members. * Achieves and exceeds goals, including performance goals, budget goals, and team goals. * Leads by example, demonstrating appropriate behavior. * Develops profit-enhancing initiatives, including cost and revenue estimation, exploring new business opportunities, etc. * Encourages innovation and drives necessary change by questioning existing processes, identifying opportunities to increase profitability and create value. * Ensures regular and ongoing communication across all Food & Beverage areas (e.g., pre-shift briefings, staff meetings, culinary teams). * Builds and maintains open, collaborative relationships with direct reports and the entire Food & Beverage team. Ensures direct reports do the same within their teams. * Develops Food & Beverage operational strategies aligned with brand business strategy and guides execution. * Identifies others’ development needs and coaches, mentors, or otherwise supports them in enhancing knowledge or skills. * Understands market trends and introduces new Food & Beverage offerings to meet or exceed guest expectations, generate additional revenue, and ensure competitive positioning in the market. **Ensuring Exceptional Guest Service** * Delivers service beyond expectations to achieve guest satisfaction and retention. * Improves service quality through communication and assisting individuals to understand guest needs, and providing guidance, feedback, and personal coaching when needed. * Reviews results from comment cards and satisfaction surveys with the Food & Beverage team and ensures appropriate corrective actions are taken. * Reviews comment cards, guest satisfaction results, and other data to identify areas for improvement. * Empowers staff to deliver exceptional guest service. * Estimates cost-benefit ratios to maintain balance between profitability and service satisfaction. * Shares with hotel leadership the action plan for corrective measures based on comment card and guest satisfaction results. **Managing and Conducting Human Resources Activities** * Provides direction and guidance to subordinates, including setting performance standards and monitoring performance. * Coaches and supports the Food & Beverage leadership team in effectively managing payroll, Food & Beverage costs, and controllable expenses (e.g., restaurant supplies, uniforms). * Hires Food & Beverage leadership team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet operational business needs. * Uses performance appraisal processes to set goals and expectations for direct reports and hold employees accountable for successful performance. * Ensures expectations and goals are clearly communicated to subordinates; subordinates are also free to raise questions and/or concerns. * Brings issues to the attention of Human Resources when necessary. * Ensures fair and equitable treatment of employees. * Guides team performance improvement through specific feedback. **Other Responsibilities** * Timely communicates and/or updates relevant information to executives, peers, and subordinates. * Provides information to supervisors, peers, and subordinates via telephone, written format, email, or in person. * Analyzes information and evaluates results to select the best solution and solve problems. * Estimates consumption of food, liquor, wine, and other beverages to forecast quantities to purchase or requisition. * Orders and purchases equipment and supplies. *Marriott International is committed to being an equal opportunity employer and welcomes all job seekers, including individuals with disabilities and veterans, to join our team and apply for employment. We strive to foster a workplace where diverse backgrounds are valued and celebrated. The unique cultures, talents, and experiences of our employees collectively form our greatest strength. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other characteristic protected by applicable law.* Marriott Hotels meticulously refines the art of hospitality, embracing every opportunity for innovation to deliver a comforting, familiar experience to guests from around the world. Become an extraordinary Host at Marriott Hotels, carrying forward our service philosophy: "Always demonstrate exceptional hospitality." Anticipate guests’ needs and extend sincere, attentive service to sustain and elevate our brand legacy. As a global benchmark in the hospitality industry, Marriott Hotels sincerely invites you to join us and discover abundant opportunities. Joining Marriott Hotels means becoming part of Marriott International’s extraordinary portfolio of brands. **Set sail from here**, realize your personal value, **pursue** your life goals, **integrate** into an outstanding international team, and **showcase** your authentic self. JW Marriott Hotels is a luxury hotel brand under Marriott International, with more than 100 hotels and resorts located in major cities and resort destinations worldwide. JW Marriott embraces a people-first brand culture, believing deeply that our employees are the foundation of our success — happy employees create satisfied guests. JW Marriott associates are confident, innovative, genuine, and perceptive, embodying the exceptional qualities of J. Willard Marriott, the founder of Marriott International and namesake of the brand. We welcome you to join our JW Marriott family and experience a uniquely rewarding work environment enriched by camaraderie in a diverse setting. JW Marriott provides training, development, and recognition opportunities, allowing you to fully express your professional passion in a luxurious environment focused on holistic well-being. Extraordinary guest service begins with caring for our associates. That is JW Marriott’s extraordinary hospitality. Joining JW Marriott Hotels means becoming part of Marriott International’s extraordinary portfolio of brands. **Set sail from here**, realize your personal value, **pursue** your life goals, **integrate** into an outstanding international team, and **showcase** your authentic self.
Juan García
Indeed · HR
Juan García
Indeed · HR
