Counter Sales Advisor

Description

Position Summary: Advise customers on Kalisch Acero products and solutions, managing sales, invoicing, and collections to deliver an exceptional shopping experience and achieve business objectives. Key Highlights: 1. Comprehensive advisory services and agile, accurate customer support. 2. Efficient management of sales, invoicing, and collections. 3. Interdepartmental collaboration to optimize operations. ### **Purpose of the Position:** Provide comprehensive in-person or telephone customer advisory services regarding Kalisch Acero’s products, pricing, promotions, and solutions—ensuring agile, friendly, and accurate assistance. Deliver an exceptional shopping experience through service excellence and efficient management of sales, invoicing, and collections, directly contributing to the branch’s commercial objectives. ### **Main Responsibilities** * Greet and advise customers in person or by phone with friendliness, accuracy, and promptness. * Prepare **quotations, invoices, and collections**, ensuring accuracy in amounts, data, and records. * Provide up-to-date information on **prices, stock availability, delivery times, and order status**. * Promote **complementary sales and commercial programs**. * Enter orders into the system and verify correct application of discounts and payment methods. * Ensure compliance with **cash-handling policies and daily cash reconciliation procedures**. * Participate in **inventory counts, product arrangement, cleaning, and control of hardware and steel materials**. * Collaborate with the **Credit and Collections department**, ensuring accurate and timely payments. * Maintain constant communication with **Operations and Services Coordination, Commercial Advisors, and Sales Manager** to guarantee complete and on-time deliveries. * Contribute to achieving **monthly sales targets and customer satisfaction goals**. ### **Requirements** * **Education:** Completed high school (technical or university degree preferred). * **Experience:** Minimum 1 year in sales, customer service, billing, or cash handling. * **Knowledge:** * Basic proficiency in Microsoft Office and internet usage. * Billing, collection, and cash-control processes. * Desirable knowledge of steel and hardware materials. * Numerical skills and system data-entry proficiency. ### **Skills and Competencies** * Effective communication and service-oriented attitude. * Organization, follow-up, and results orientation. * Teamwork and cross-departmental support. * Adherence to standards and policies. * Articulate communication and enthusiasm for sales. * Responsibility, punctuality, and reliability. ### **We Offer** * Competitive base salary \+ performance-based variable compensation. * Superior benefits including: grocery vouchers, savings fund, and family medical expense insurance.