Live the SONDA experience Here you transform your career! Why be part of SONDA? The answer is very simple: because like you, we love what we do, we have a passion for innovation and we are convinced that through knowledge and technology we will not only transform our clients' businesses, but also the future. At SONDA, you will live a work experience with various opportunities for personal and professional development. An excellent place to learn and contribute to improving people's quality of life through technology. We are looking for a **Service Desk Agent Tier 2** **You will have the opportunity to:** * Provide support and technical assistance to users * Provide the client with technical assistance by solving their incidents **What requirements must I meet to join the team?** * **Advanced English level for written and verbal communication with internal and external customer** * High school diploma or GED * Basic computer navigation skills * Strong communication skills * IOS / Windows troubleshooting * VPN Support Monday to Friday, from 5:00 AM to 2:00 PM. On site, only in Hermosillo. Blvd. Navarrete 66\. Col. Valle Escondido. **What can you expect from us?** Work flexibility, promoting balance in your personal and professional life. Professional development and constant evolution of your skills, always according to your interests. A collaborative, diverse and innovative environment that encourages teamwork. **What do we offer?** SONDA Academy, an educational platform for constant learning that seeks to maximize your professional development. SONDA Wellness, which promotes a series of initiatives focused on your physical, mental and social health. And much more! Diversity \+Inclusion \= Innovation and collaboration At SONDA we are committed to diversity, we promote an inclusive environment that guarantees that talents can work in a positive climate that invites them to develop their professional career with equal opportunities. Because we know that a diverse environment is a fundamental element in driving innovation, we look for candidates based on their professional qualifications, regardless of their race, skin color, religion, age, sex, sexual orientation, gender identity, nationality or disability. Be part of our team! Tipo de puesto: Tiempo completo Sueldo: $18,000\.00 al mes Lugar de trabajo: Empleo presencial Hermosillo.