Technical Support Engineer- L1

Description

Summary: This role involves providing technical support for WAN/LAN infrastructures, managing life-cycles, ensuring quality, and troubleshooting complex network issues for multiple accounts. Highlights: 1. Support WAN/LAN infrastructures for multiple accounts 2. Provide life-cycle management and technical troubleshooting support 3. Work on extremely complex IP-based networking problems Important IT company At the Latin American level, growth requires: **Technical support Engineer \- L1** ***Required*** * Basic Telecom, MS\-Office, ATT Products, Networks Fundamentals, Network Design Level 1 * Excellent written and verbal skills in English (CEFR B2 and above) * Responsible for supporting the WAN/LAN infrastructures for several accounts * Provide life\-cycle management, quality assurance, customer communications and technical troubleshooting support. Assigned to multiple complex accounts encompassing a wide range of technical feature sets. * Use provided network troubleshooting tools to perform basic probing/diagnosis to fix issues and route tickets to appropriate teams for further resolution * Coordinates with field support organizations to install/fix network issues ***Desired*** * Works on problems of extremely complex scope where analysis of situations or data requires in\-depth evaluation covering all aspects of IP based networking * Should have knowledge of LAN protocols like STP, RSTP, DTP, VTP, HSRP, VRRP etc * Should have knowledge of WAN protocols like EIGRP, OSPF and BGP. ***Qualifications*** * Intermediate English * Portuguese (preferred) ***Schedule \& Work Setup*** *Three shifts available:* * **3:00 AM – 11:00 AM (Mexico time)** – Home office * **11:00 AM – 7:00 PM (Mexico time)** – On\-site (TecnoParque, Mexico City) * **7:00 PM – 3:00 AM (Mexico time)** – Home office **INTERMEDIATE ENGLISH ESSENTIAL** (Will be evaluated). **If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.** **Job type**: ON SITE/ HOME OFFICE. **Location**: TecnoParque\- Azcapotzalco, Mexico City. **Salary**: $32,000 gross **Benefits**: Excellent superior benefits. Apply and send your CV to monica punto gonzalez arroba gsb punto lat Tipo de puesto: Tiempo completo Sueldo: $32,000\.00 al mes Pregunta(s) de postulación: * ¿Radicas en Ciudad de México? Idioma: * Inglés (Obligatorio) Licencia/Certificación: * visa de trabajo en México? (Obligatorio) Lugar de trabajo: Empleo presencial