**Technical Support Assistant – Álvaro Obregón Zone** ----------------------------------------------------- **Salary:** $10,000 gross monthly **Schedule:** Monday to Friday from 12:00 PM to 9:00 PM / Saturday from 9:00 AM to 3:00 PM **Work Mode:** On-site **Benefits:** Statutory benefits from the first day ### **Requirements** * Age: 20 to 35 years old * Education: Technical degree in Computer Science, Technical Support or related field * Minimum experience: 1 year in technical support * Availability for shifts Knowledge in: * Preventive and corrective maintenance of computer equipment (Windows and Mac) * Server management * User support and customer service * Problem analysis and resolution * Teamwork ### **Main Responsibilities** * Handle incidents reported through the helpdesk system * Perform preventive and corrective maintenance on computers and accessories * Install, maintain, and update software * Install and maintain CCTV systems * Provide remote and on-site technical support * Configure and install equipment according to user profiles * Structured cabling Administration of: * Active Directory * Firewall * ViciDial * Antivirus console * Data backup configuration