Technical Support Analyst

Description

Job Summary: Plásticos Carcal S.A. de C.V. is seeking a Technical Support Analyst with experience in customer service and knowledge of computer systems. Key Highlights: 1. 100% Mexican company specializing in plastic injection 2. Opportunity for those who enjoy customer service 3. Knowledge of AI (Copilot, ChatGPT, Grok) and Cisco Meraki networks **Plasticos Carcal S.A. de C.V. is seeking a Technical Support Analyst in Escandón - Miguel Hidalgo, Mexico City** ------------------------------------------------------------------------------------------------------------------- 100% Mexican company integrated and specialized in plastic injection We are looking for: **TECHNICAL SUPPORT ANALYST** If you are available and passionate about customer service, this is YOUR opportunity! REQUIREMENTS: Computer Systems Engineering, Computer Science, or Administration Minimum 1 year of experience in Technical Support and Help Desk. KNOWLEDGE: C# programming, VBA (Python), MS-OS, Power Automate, Power Apps, Scripting Cisco Meraki networks, VPN, SD-WAN, Structured Cabling AI (Copilot, ChatGPT, Grok, Project, prompt engineering) Intermediate English SKILLS: * Leadership * Effective communication * Project follow-up * Frustration tolerance RESPONSIBILITIES: * Addressing and resolving user issues via tickets * Documenting incidents by recording interactions and transactions with users * Diagnosing and implementing security measures * Updating systems through maintenance, updates, and technical evaluations * Inventory management * Backup execution, restoration, and security * Periodic audits: reviewing system and application usage * User account creation and deactivation WE OFFER: Competitive salary Statutory benefits Food vouchers Availability to work Monday through Friday **Work location: one block from Patriotismo metro station (brown line)** If you meet the profile, this is your opportunity Apply through this channel and we will contact you shortly! **Desired education level:** Bachelor's degree — completed **Desired experience level:** Entry-level **Departmental function:** Technology / Internet **Industry:** Plastics **Skills:** * EFFECTIVE COMMUNICATION * TEAMWORK * CUSTOMER SERVICE *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69f26dd83700006d00cedaa9\&source\=indeed*