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Summary: This client-facing bilingual agent role involves interacting with sales, service, OEMs, dealers, and end-users, providing technical troubleshooting, warranty adjudication, and product support for truck and trailer systems. Highlights: 1. Client-facing role with extensive interaction with sales, service, and OEMs 2. Provides technical troubleshooting and product support for vehicle systems 3. Opportunity for career development and skill enhancement **Tech/Spec Bilingual Agent\-Spanish** This position is client facing and spends much time interacting with ZFs Sales and Service teams. This position also interacts with Original Equipment Manufacturers (OEM), dealer networks (including technicians, shop foremen, and warranty administrators), end\-users, and engineering. This position communicates proficiently, professionally, and technically in both English and Spanish language specified. This includes technical troubleshooting, warranty adjudication, product support and customer support on medium and heavy\-duty truck and trailer systems. The products supported include but are not limited to pneumatic/hydraulic ABS systems, ADAS products, foundation brakes, air processing systems, vehicle ride control systems, clutch controls, tire pressure monitor systems, and additional systems as assigned. Experience: Customer service, preferably in the automotive industry. (Agents) 2 to 3 years in technical problem resolution, warranty awarding, product support and customer support in systems. (Supervisor) 3 to 5 years \+ experience leading work teams and managing KPIs. Ideal soft skills: * Team management * Leadership * KPIs and metrics management Language skills: Bilingual Advanced English skills. **Benefits:** * **$19,500 to $26,000 based on job skills and experience. \*** * **Monday through Friday schedules.** * **Paid training. \*** * **Law Benefits.** * **Food vouchers.** * **Life Insurance.** * **Quarterly Bonuses based on metrics.** Job location: On site. Av. Río San Joaquín 406, Torre Onix, piso 12, Colonia Ampliación Granada, Miguel Hidalgo 11529, CDMX.
