Systems Assistant / Help Desk - Urgent

Description

Job Summary: Provide timely technical support to users, ensuring the proper functioning of equipment, systems, and technological tools to maintain operational continuity. Key Responsibilities: 1. Comprehensive technical support (hardware and software) 2. Troubleshooting and internal customer service 3. Network management, user management, and equipment maintenance Systems Assistant / Help Desk Provide timely technical support to company users, ensuring the proper functioning of equipment, systems, and technological tools, thereby contributing to the organization’s operational continuity. EXPERIENCE: Minimum 1 year in technical support or help desk. TECHNICAL KNOWLEDGE Technical support (hardware and software) Operating systems (Windows, basic Mac preferred) Basic networking (configuration, internet, printers) Office suite Remote support tools Age: 21 to 28 years \- Recent graduate \- Preference Schedule: Monday to Friday, 9:00 a.m. to 6:00 p.m.; Saturday, 8:00 a.m. to 12:00 p.m. SKILLS Problem solving Internal customer service Organization Effective communication Working under pressure RESPONSIBILITIES: Respond to and follow up on technical support requests (onsite and remote). Diagnose and resolve failures in computers, printers, and devices. Install, configure, and update software and hardware. Assist with network administration, user management, and access control. Provide support for operating systems (primarily Windows). Perform preventive and corrective equipment maintenance. Track and record incidents and resolutions (tickets or logbook). Assist with equipment and license inventory management. Configure email accounts, access credentials, and digital tools. Support implementation of technological improvements. Ensure compliance with technology usage policies. Salary: $9,000\.00 \- $10,000\.00 per month Benefits: * Option for indefinite-term contract Workplace: Onsite employment