Summary: Kickstart your career as a Support Engineer at Ericsson, gaining hands-on experience with cutting-edge technology, customer networks, and real-world operational challenges. Highlights: 1. Gain real-world experience in a global tech leader 2. Be part of a team that values learning, collaboration, and innovation 3. Opportunity to grow your career while making a tangible impact **Join our Team** ----------------- **Kickstart your career with Ericsson – Support Engineer (Student Opportunity)** Are you a student eager to launch your career in the tech and telecom world? Ericsson invites you to join our team as a **Support Engineer**, where you’ll gain hands\-on experience working with cutting\-edge technology, customer networks, and real\-world operational challenges. This is your chance to learn, grow, and make an impact from day one! **What you’ll do:** * Take ownership of **Customer Service Requests**, from contract checks to resolving issues. * Learn and follow Ericsson’s service processes and **Service Level Agreements**. * Investigate, analyse, and suggest solutions for **product and network challenges**. * Build strong relationships with customers through **direct communication and team collaboration**. * Support **emergency situations** to quickly restore customer networks. * Help with **software implementation** in customer networks for optimal performance. * Assist account teams in driving **add\-on opportunities** and expanding customer success. * Contribute to Ericsson’s **knowledge management**, learning and sharing best practices. **Skills \& qualities we value:** * Curiosity and eagerness to learn. * Problem\-solving mindset. * Basic knowledge of data analysis and technology trends. * Communication and collaboration skills. * Interest in customer success and network solutions. * Adaptability and willingness to take initiative. **Why Ericsson?** * Gain **real\-world experience** in a global tech leader. * Be part of a team that values **learning, collaboration, and innovation**. * Opportunity to grow your career while making a tangible impact. If you’re a motivated student ready to learn, solve challenges, and grow in a dynamic environment, we want you on our team! **Why join Ericsson?**At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. **What happens once you apply?**Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. **Primary country and city:** Mexico (MX) \|\| Queretaro **Req ID:** 780019