Passenger Service Agent

Description

Summary: Are you ready to take flight in a dynamic and fast-paced aviation sector? As a global leader in aviation services, Swissport provides ground handling, cargo, and passenger services to over 300 million passengers annually. Our mission is simple: "Deliver consistent, tailored aviation solutions worldwide for an enhanced customer experience." We believe our people set us apart from the competition. At Swissport, our core values—Demonstrate You Care, Do the Right Thing, and Win as a Team—guide us, and we are currently seeking dedicated individuals who align with these values to join our teams across various locations worldwide. **Job Summary** Assist and support all passengers by providing service during check-in, boarding, and deplaning. **Your Responsibilities:** Assistance and Appearance* Report punctually for your assigned duties. * Request assignments from your supervisor. * Coordinate and assist with the transportation of equipment and documentation. Documentation and Flight Information Review* Verify boarding gate assignments, first-class vouchers, and any other supplementary information provided by your supervisor or airline representative. * Pay close attention during the pre-flight briefing. Counter Opening* Arrive at counters according to the time required by the customer prior to aircraft arrival. * Ensure counters are clean and ready to commence check-in. * Confirm availability of necessary documentation to begin check-in. * When applicable, place airline- and aviation authority-mandated notices and/or information on the counter. Check-in* Verify passenger documentation in accordance with airline policies. * Assign seats using automated systems or manually. * Weigh baggage and, if excess weight is detected, apply the applicable airline policy for excess baggage charges. * Issue boarding passes and baggage tags. * Efficiently complete the entire check-in process. Ticketing* Collect ticket payments, excess baggage fees, and other applicable charges per airline requirements. * Safeguard funds resulting from ticket sales and other airline-related collections. Deplaning* Verify availability of deplaning belt information and details regarding passengers with special needs before proceeding to the final waiting area. * Coordinate delivery of wheelchairs, trolleys, and other passenger-owned equipment traveling in the bulk compartment. * Announce completion of deplaning via radio. Boarding* Verify availability of required documentation and equipment from both the customer and the airline for boarding execution. * Initiate boarding at the time specified by the customer, making applicable announcements. * Apply relevant security procedures. * Keep stakeholders informed regarding boarding closure progress and other relevant updates. Flight Closure* Close the flight within the timeframe stipulated by the customer. * Inform lounge staff of any last-minute passengers. * Apply security procedures for passengers who fail to board. * Generate applicable reports and documentation for submission to the supervisor or airline representative. Assistance to Passengers with Special Needs **Your Profile*** Bachelor’s degree in Tourism or related field. * Minimum 2 years of passenger service or customer-facing experience. * English language proficiency (Intermediate–Advanced). * Flexibility to accommodate varying work schedules. * Excellent communication skills, ability to work under pressure, and service-oriented attitude. **What We Offer*** Competitive base salary aligned with market standards. * Statutory benefits. * Additional benefits and perks. * Ongoing training. * Career development opportunities. At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to fostering an inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at https://careers.swissport.com for more information about life at Swissport. Join Swissport today and become part of a team that connects the world of aviation.