*This vacancy comes from the job board Talenteca.com* ### **Job opening at IT People Talent in Coyoacán, Mexico City** **About us** * Solutions integrator specializing in networks and security, a different, unique, and above all innovative company; we are partners with Cisco, Google Telcos, Ruckus, Aruba, Sonic Wall, and Fortinet; we provide network and security solutions for large shopping centers, airports, transportation, etc. We are looking for a Senior Engineer for high-level support and unified NOC network monitoring. **About our value proposition** We focus on people; with us, you will have operational support, coaching, and team integration activities, plus you can: * Access certifications and training courses from brands such as Cisco, Fortinet, Aruba, etc. * Excellent work environment, real medium- and long-term career development. * Operational freedom to manage your time and achieve a professional and personal balance. **About our value proposition** Excellent work environment, medium- and long-term growth, along with extensive training and experience; we offer**:** * **Income** of 18,000 pesos net (direct contract), statutory benefits, and extensive training * **Schedule**: Monday to Friday from 8 AM to 5 PM with staggered hours and weekend shifts once per month. * **Work location**: On-site, Tizapán San Ángel offices, Coyoacán. **What are we looking for?** * Minimum 2 years of experience as: Network Engineer, Network Engineer, network consultant, network analyst, security analyst, network and security consultant, network help desk, network and security service desk, NOC engineer, NOC consultant, NOC/SOC analyst, infrastructure analyst * Availability to attend to clients, support incident resolution, and customer service focus. 1st level support and ideally 2nd level * Ticket management via ticketing platforms such as: BMZ, Aranda, Zendesk, Ivanti, etc. * 2 years of experience in Routing (troubleshooting, diagnostics, OSPF and BGP), Switching (STP, VLANs, DHCP and related issues), Wireless (controllers, WPA authentication, standalone Apps and troubleshooting) * 1 to 2 years of experience in monitoring and troubleshooting unified networks (Routers, Switches, Access Points, Wireless, switches, etc.), inventory control, consumption reports, traffic reports, etc. Brands: Ruckus (Network Director, SmartZone, and SmartCell Insight (SCI)), Aruba Central HPE, Cisco Meraki, Juniper, Solar Winds Observability, Ubiquiti, Extreme. * Basic knowledge of root cause analysis and investigation. ITIL. * Highly desirable: Experience with Active Directory (AD) or Microsoft Entra ID, LDAP, OPEN LDAP, Zentyal, FreeIPA, or NAC services for device or interface provisioning and monitoring via MAC Address on domain servers, DHCP service management, IP address reservations, etc. **Desired education level:** Higher \- incomplete **Desired experience level:** Entry Level **Departmental function:** Technology / Internet **Industry:** Telecommunications **Skills:** * Network monitoring and support * Interface protocols fw wifiq * Access point router RF link * Lan wan wlan Wireless Wifi * Aruba Meraki devices mac *This vacancy comes from the job board Talenteca.com:* *https://www.talenteca.com/anuncio?j\_id\=68fa50d86a00004a0080daee\&source\=indeed*