*This job posting originates from the Talenteca.com job board* ### **Job opening at IT People Talent in Azcapotzalco, Mexico City** **About Us** * A solutions integrator specializing in networking and security—distinctive, unique, and above all innovative; we are partners of Cisco, Google Telcos, Ruckus, SonicWall, and Fortinet. We seek an N1 NOC network monitoring and support analyst with experience across diverse equipment vendors including: Cisco, SonicWall, Fortinet, Aruba, and Ruckus, as well as network monitoring. **Our Value Proposition** * Access to certifications and training courses from leading vendors such as Cisco, Fortinet, Aruba, etc. * Excellent work environment with genuine medium- and long-term career development opportunities. * Operational autonomy to manage your time and achieve a healthy professional-personal balance. **Our Value Proposition** An excellent work environment, medium- and long-term development, plus extensive training and hands-on experience—we offer: * **Monthly base salary**: MXN 16,000 net plus a monthly bonus of MXN 1,500 (direct employment contract); statutory benefits and substantial training opportunities. * **Work schedule**: Monday through Sunday, 9:00 AM–6:00 PM (rotating shifts: 9 AM–6 PM, 10 AM–7 PM, 11 AM–8 PM, 12 PM–9 PM). * **Work location**: Juárez neighborhood, Mexico City. **What We’re Looking For** * Minimum 1–2 years of experience as: Network Engineer, Network Consultant, Network Analyst, Security Analyst, Network & Security Consultant, Network Help Desk, Security & Network Service Desk, NOC Engineer, NOC Consultant, NOC/SOC Analyst, Infrastructure Analyst. * Availability to serve clients and provide incident support, with strong service orientation and first-level support capabilities. * On-site first-level network technical support experience, including prior NOC exposure. * Adherence to Service Level Agreements (SLAs), Critical-to-Quality (CTQ) metrics, and service reporting (KPI dashboards). * Familiarity with ticketing systems, incident monitoring platforms, and help desk or technical support tools such as Tivoli, System Center, Zendesk, WhatsApp Gold, etc. * 1–2 years of experience monitoring network platforms (LAN, WLAN, WAN) via SNMP or ICMP using tools like Datadog, Nagios, SolarWinds, LogicMonitor, PRTG, Zabbix, etc. * 1–2 years of experience configuring network devices including Access Points, Routers (Catalyst, Meraki, etc.), Switches, Wireless equipment, and Controllers from vendors such as Cisco, SonicWall, Fortinet, Aruba, and Ruckus. * 1 year of experience in Routing (troubleshooting, diagnostics, OSPF, BGP), Switching (STP, VLANs, DHCP, common issues), and Wireless (controllers, WPA authentication, autonomous APs, common issues). * Basic knowledge of root cause analysis and investigative techniques. **Desired Education Level:** Higher education (incomplete degree) **Desired Experience Level:** Entry Level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * NOC/SOC, Networking, Cabling, Network Infrastructure * Monitoring: PRTG, SNMP, Firewalls, Wi-Fi * Access Point, Router, Switch * LAN, WAN, WLAN, Wireless, Ticketing * Access Point, Network Equipment *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=69399b863d000061006a5f5b&source=indeed*