LEVEL II SUPPORT FOR MULTIFUNCTIONAL DEVICES

Description

Job Summary: We are seeking a Technical Support Specialist for Enterprise Multifunctional Devices with experience in repair, installation, troubleshooting, and on-site customer service. Key Highlights: 1. Career development plan 2. Training, continuous development, and certifications 3. Opportunities for growth and enthusiasm for challenges COMPUCENTRO® Business Technology Solutions, a leader in IT Infrastructure Services and Solutions with over 35 years in the industry. We invite you to join our team. We are looking for individuals eager for growth and passionate about challenges. We have an opportunity for you—join our team! Position: **TECHNICAL SUPPORT SPECIALIST FOR ENTERPRISE MULTIFUNCTIONAL DEVICES** **WE OFFER** **$15,000 gross monthly pesos** **Quarterly performance bonus: $5,000** *Statutory benefits* *Life insurance* *Personal accident insurance* *Direct employment with the company* *Annual bonus* ***Career development plan*** ***Training, continuous development, and certifications*** Work location: **C. Pico de Orizaba No. 3, Lomas de Occipaco, 53247 Naucalpan de Juárez, Méx.** **REQUIREMENTS** *Academic background:* **Bachelor’s degree in Computer Science, Computing, Systems Engineering, Information and Communication Technologies (ICT), or related field (in progress or completed).** **MINIMUM 5 YEARS OF EXPERIENCE IN** Extensive experience repairing enterprise multifunctional devices (HP or any brand: Konica, Canon, Ricoh, Sharp, etc.) Installation, operation, and troubleshooting of print management software (Gavtracking, PaperCut, Uniflow, etc.) Analysis and preparation of failure reports and utilization statistics for components Incident handling and use of ticketing management tools Extensive experience in on-site customer service **KNOWLEDGE** Diagnosis, repair, and warranty processing for printing/computing equipment Electronics, electricity, motors, electronic components General knowledge of Windows and Mac operating systems (installation, configuration, operation) Networking (operation, basic network troubleshooting) ITIL 3 or ITIL 4 **CERTIFICATIONS** Manufacturer-specific printing certifications ITIL 3 or 4 (preferred) **SKILLS** Customer service Incident handling Training and certifications Analytical thinking ***INTERESTED CANDIDATES SHOULD APPLY THROUGH THIS PLATFORM AND SUBMIT THEIR CV IN WORD OR PDF FORMAT TO THE EMAIL ADDRESS INDICATED IN THE JOB POSTING.*** Employment type: Full-time, indefinite-term contract Salary: $15,000.00 per month Benefits: * Eligibility for indefinite-term contract * Life insurance * Complimentary uniforms Application question(s): * In which borough or municipality do you reside? * Which multifunctional device brands have you worked with? * What is your experience in technical support for multifunctional devices? * Are you familiar with ITIL? Education: * Completed bachelor’s degree (preferred) Work location: On-site employment