Job Summary: A leading technology-sector company is seeking a Level I Technical Support Engineer to join its operations team, providing first-level support and resolving basic incidents. Key Highlights: 1. Opportunity to gain experience in critical environments 2. Opportunity for advancement within the technical support area 3. Ongoing training A leading technology-sector company is seeking a Level I Technical Support Engineer to join its operations team. This organization specializes in delivering enterprise-level infrastructure solutions, technical support, and platform implementation. **Job Description** * Seeking a Level I Technical Support Engineer with foundational knowledge of Linux and Windows server administration. * The ideal candidate will provide timely first-level support, resolve basic incidents, monitor systems, and deliver direct user support. * This role represents an excellent opportunity to gain experience in critical environments and advance within the technical support area. **Key Responsibilities** * First-level ticket resolution on Windows and Linux platforms. * Monitoring of servers and basic infrastructure. * Support for internal users regarding connectivity, access, and basic services. * Timely escalation of complex incidents to the Level II team. * Documentation of incidents and applied solutions. * Assistance with operational and maintenance tasks under technical supervision. **Requirements** * 2–3 years of experience in technical support, help desk, or similar roles. * Foundational knowledge of Linux and Windows servers (users, permissions, services). * General networking knowledge: IP, DNS, VPNs, DHCP, etc. * Familiarity with monitoring tools and ticketing systems is desirable. * Proactive attitude, customer-focused approach, and strong communication skills. * Technical or engineering degree in Systems, Computer Science, or related field. **Benefits** * Statutory benefits from day one. * Transportation assistance. * Complimentary uniforms. * Ongoing training. Salary: $16,000.00 – $18,000.00 per month Work Location: On-site employment