Level 2 Support Engineer / Help Desk Engineer

Description

Job Summary: We are seeking a Level 2 Support Engineer / Help Desk Engineer to provide specialized attention and technical support to users, managing incidents and requests in an IT environment. Key Highlights: 1. Specialized attention and technical support to users 2. Resolution of incidents related to computing and applications 3. Level 2 technical support and root cause analysis A leading telecommunications company with over 13 years of experience in the ICT sector invites you to join our team as: An IT-sector company invites you to join its team as **Level 2 Support Engineer / Help Desk Engineer**, with 6 years of experience preferred, providing specialized attention and technical support to users. **Education:** Bachelor's degree in Systems Engineering, Electronics, Communications, Control and Computing, or a related field. **Main Responsibilities:** Register, classify, and prioritize incidents and requests (via phone, portal, and email). Resolve incidents related to computing, access, email, and institutional applications. Analyze and document root causes and definitive solutions following IT service management processes. Track tickets and notify stakeholders of progress until closure. Provide advanced support (e.g., account unlocking, peripheral configuration, etc.). **Requirements and Skills:** Experience in Level 2 technical support\. Proficiency in Windows operating systems (client/server). Familiarity with remote access tools and ticketing platforms. Basic knowledge of networking, IP telephony, and communication protocols. Skills: organization, analytical thinking, problem solving, and teamwork. We offer: **Location:** Santa Fe **Work Mode:** On-site Base salary